Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Gerita Bellamy

Gerita Bellamy

Deltona,FL

Summary

Dynamic professional with a proven track record at United Postal Service, excelling in loading efficiency and shipment processing. Recognized for enhancing customer satisfaction through effective conflict resolution and attention to detail. Skilled in organizing and securing cargo, while fostering a positive work environment that promotes team development and growth. Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.

Overview

13
13
years of professional experience

Work History

Loader and Unloader

United Postal Service
05.2024 - Current
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected
  • Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.

Area Supervisor

WIS
09.2015 - 07.2024
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.

Customer Service Agent

Aon Hewitt
05.2012 - 08.2015
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

No Degree - Business Management

Daytona State College
Deltona, FL
08-2019

No Degree - Business Management

Seminole State College of Florida
Sanford, FL
01-2017

Skills

  • Loading efficiency
  • Shipping and receiving
  • Sorting and labeling
  • Shipment processing
  • Vehicle loading
  • Workplace cleanliness
  • Inventory accuracy
  • Hand-eye coordination
  • Warehouse safety
  • Maintaining records

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Loader and Unloader

United Postal Service
05.2024 - Current

Area Supervisor

WIS
09.2015 - 07.2024

Customer Service Agent

Aon Hewitt
05.2012 - 08.2015

No Degree - Business Management

Daytona State College

No Degree - Business Management

Seminole State College of Florida

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