Gerkirzten Holcombe
Mobile,AL
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Experienced with mechanical fitting and assembly, ensuring high-quality workmanship. Utilizes technical drawings and blueprints to execute tasks accurately. Knowledge of equipment maintenance and repair to support operational efficiency and longevity.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
USA Health University Hospital
04.2024 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
B Class Pipe Fitter
Austal Shipbuilding
07.2023 - 04.2024
- Followed safe work practices, which included fall protection and personal protective equipment.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Improved overall project completion time through proficient use of hand tools, power tools, and specialized machinery.
- Maximized tool lifespan through proper care and maintenance procedures resulting in reduced replacement costs.
- Fabricated and installed various types of supports for piping systems and implemented proper hanger spacing.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
- Fabricated pipe spools for butt weld, socket weld and threaded systems utilizing proper fit up techniques such as root openings on butt weld fittings and set back on socket weld fittings.
- Assisted in training new employees, sharing technical knowledge and best practices for efficient operations.
Patient Access Representative
R1 Rcm
05.2022 - 07.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Cashier
Walmart
01.2020 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
High School Diploma -
Mattie T Blount High School
05.2022
Skills
- Patient Companionship
- Care Plan Adherence
- Progress Documentation
- Verbal and written communication skills
- Medical office administration
- Personal Hygiene Assistance
- Direct Patient Care
- Multitasking and Organization
- Incapacitation care
- Patient Care
- Registration management
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Patient check-in
- Phone and Email Etiquette
- Insurance Billing
- Medical Terminology
- Eligibility Determination
- Call Screening
- Payment Processing
- Healthcare systems navigation
- Gathering Information from Patients
- Documenting and Recording Information
- Registration and Scheduling
- Vital signs monitoring
- Basic nursing care
- ADL support
- Healthy meal preparation
- Patient hygiene management
- Sterilization techniques
- Infection prevention
- Patient assistance
- Restocking supplies
- Hand and power tools
- Cutting and grinding
- Mechanical aptitude
- Precision measuring tools
- Hydraulic systems
- Bearing replacement
- Fastening techniques
- Threaded fasteners
- Machinery operation
- Welding
- Equipment testing
- Supply management
Timeline
Patient Care Technician
USA Health University Hospital
04.2024 - Current
B Class Pipe Fitter
Austal Shipbuilding
07.2023 - 04.2024
Patient Access Representative
R1 Rcm
05.2022 - 07.2023
Cashier
Walmart
01.2020 - 05.2022
High School Diploma -
Mattie T Blount High School
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