Gerkoria Kennedy
Fort Worth
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Hospice Caregiver
Private Client
03.2025 - 09.2025
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
Beauty Advisor
Ulta
10.2024 - 01.2025
- Educated customers on proper product usage techniques
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Assistant Store Manager
Claire's Boutique
01.2018 - 01.2020
- Supported store manager in exceeding store sales goals by enhanced product knowledge
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, hiring and training of team members.
Substitute Teacher
Childcare Careers
01.2018 - 01.2019
- Planned and implemented lesson plans and activities that promoted intellectual, physical and emotional development
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Documented student progress and provided regular updates to parents.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Third Key Manager
Claire's Boutique
01.2017 - 01.2018
- Collaborated with leadership team to cultivate a customer-centric environment by utilizing key performance indicators, expanded product knowledge and perfected use of technology
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate
Journeys Shoes
12.2013 - 06.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided excellent customer service
- Maintained customer service pitch to meet daily and weekly quotas ensuring upselling thus increasing company sales
Front Desk Receptionist
La Quinta Inns & Suites
01.2015 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected payments, processed transactions and updated relevant records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
R.L Paschal High School
06.2016
Skills
- Stock management
- Store Organization
- Operations Oversight
- Time Management
- Customer Service and Engagement
- Behavior Modeling
- Lesson Planning
- Guest Relations
- Cash Handling/ POS Systems
- Upselling
Timeline
Hospice Caregiver
Private Client
03.2025 - 09.2025
Beauty Advisor
Ulta
10.2024 - 01.2025
Assistant Store Manager
Claire's Boutique
01.2018 - 01.2020
Substitute Teacher
Childcare Careers
01.2018 - 01.2019
Third Key Manager
Claire's Boutique
01.2017 - 01.2018
Front Desk Receptionist
La Quinta Inns & Suites
01.2015 - 01.2016
Sales Associate
Journeys Shoes
12.2013 - 06.2016
High School Diploma -
R.L Paschal High School
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