Gerland Squires
Clermont ,FL
Summary
With over 6 years of experience in administrative and creative fields, I possess a unique blend of skills. Strong customer service and relationship-building abilities are my specialties. Throughout my career, I consistently prioritize workloads, meet deadlines, and skillfully analyze and resolve issues. My reputation for efficiently handling tasks ensures smooth operations and optimal results.
Overview
12
12
years of professional experience
Work History
Team Leader
Schneider National Inc.
11.2023 - Current
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Operations Specialist
U. S. Xpress
01.2023 - 11.2023
- Collected, arranged, and input information into database system.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Evaluated staff performance and provided coaching to address inefficiencies.
Logistics Coordinator
Kaleen Rugs Inc.
05.2021 - 06.2022
- Optimized interactions across production, sales, and distribution to support a robust supply chain.
- Managed logistics for prompt delivery of shipments.
- Managed inquiries from customers and referred them to correct departments.
- Conducted thorough review of shipping documents and purchase orders, ensuring their precision.
- Tracked and resolved shipping errors efficiently.
- Oversaw shipment budgets.
- Maintained high-quality standards for all provided services.
- Boosted operational productivity by refining supply chain methods.
International Billing Specialist
Rosedale Transport
06.2020 - 05.2021
- Audited and manifested outgoing documentation for Canadian shipments accurately.
- Ensured accurate tracking for all deliveries.
- Coordinated preparation and validation of essential customs papers required for drivers at border points.
Customer Service Specialist
XPO Logistics
04.2017 - 05.2020
- Executed various office duties with precision.
- Addressed issues pertaining to customers' freight by ascertaining problems and coordinating solutions.
- Resolve issues regarding shipment tracking, pricing estimates, tariff inconsistencies and billing invoicing matters by utilizing different communication platforms.
- Ensured accurate billing of shipments based on applicable tariffs and negotiated prices.
- Executed several given office responsibilities.
Linehaul Operations Specialist Manager
Mohawk Industries Inc.
09.2016 - 04.2017
- Coordinated efficient load deliveries to minimize unnecessary travel.
- Monitored expenses while developing new sources of income.
- Secured appropriate driver home time to enhance employee retention.
- Streamlined regional and line haul issue resolution processes.
- Regularly examined asset screens to maintain equipment functionality.
- Organized logistics for customer transportation needs.
- Allocated drivers to meet varying operational needs.
- Notified appropriate personnel during incidents or accidents.
- Executed additional duties as assigned by supervisor.
Dispatcher
Summerlin Trucks, LLC
07.2016 - 09.2016
- Recorded mileage accurately following established guidelines.
- Coordinated post-service reviews with both supervisors and customers.
- Oversaw the execution of orders.
- Sustained an organized supply chain.
- Handled oversight of timecard and logbook record-keeping.
- Assembled travel reports, reporting irregularities to management so corrective actions could be taken.
Customer Service Representative
Lowes Home Improvement
10.2014 - 08.2016
- Guided customers in resolving queries related to offered products or services.
Administrative Assistant
Bullock Transport
08.2012 - 10.2014
- Aided company owner in administrative duties.
- Handled all direct contact with shipping and receiving partners.
- Maintained meticulous financial records.
Education
Certificate Of Technical Studies - In-depth Freight Brokering
Freight Movers School LLC
Rockwell, TX01.2015
Business Administration And Management
Everest University Online
Tampa, FL01.2012
Information Systems Technology
Brookstone College of Business
Charlotte, NC01.2005
Skills
- Typing Proficiency: 60 WPM
- PC Software Proficiency
- Principal Experience
- Skilled in Microsoft Office Applications
- Digital Proficiency
- Citrix Administration
- AS400 Application Management
- Expertise in DOT Guidelines
Timeline
Team Leader
Schneider National Inc.
11.2023 - Current
Operations Specialist
U. S. Xpress
01.2023 - 11.2023
Logistics Coordinator
Kaleen Rugs Inc.
05.2021 - 06.2022
International Billing Specialist
Rosedale Transport
06.2020 - 05.2021
Customer Service Specialist
XPO Logistics
04.2017 - 05.2020
Linehaul Operations Specialist Manager
Mohawk Industries Inc.
09.2016 - 04.2017
Dispatcher
Summerlin Trucks, LLC
07.2016 - 09.2016
Customer Service Representative
Lowes Home Improvement
10.2014 - 08.2016
Administrative Assistant
Bullock Transport
08.2012 - 10.2014
Certificate Of Technical Studies - In-depth Freight Brokering
Freight Movers School LLC
Business Administration And Management
Everest University Online
Information Systems Technology
Brookstone College of Business
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