Gerlisa (Gia) Harding
Desoto
Summary
Directed data management initiatives with a strong emphasis on precision and accuracy. Championed efforts to optimize information handling, resulting in increased efficiency in processing extensive datasets. Implemented advanced office software solutions to elevate organizational workflows and maintain data integrity.
Oversaw clerical operations to optimize efficiency and ensure compliance with regulatory guidelines. Promoted collaboration among team members to achieve dependable outcomes in administrative processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Injury Protection Claims Manager (Internship)
GEICO
01.2025 - 11.2025
- Assisted in analyzing medical bills, accident reports.
- Managed record-keeping processes for legal documents and public records.
- Ensured compliance with state regulations and local ordinances.
- Directed claims processing teams to optimize operational efficiency.
- Designed and executed training programs for new staff to enhance skill development and knowledge retention.
- Evaluated claims data to drive strategic enhancements in claims handling procedures.
- Optimized workflows through integration of advanced claims management software, enhancing efficiency.
- Guided junior claims adjusters in navigating complex cases to enhance overall team performance.
- Assessed and updated policies to guarantee adherence to industry regulations and internal standards.
- Established quality assurance protocols to monitor staff performance and deliver constructive feedback.
Underwriting Service Assistant (Internship)
State Farm
12.2023 - 10.2024
- Supervised the upkeep of administrative support records, facilitating streamlined access to essential information.
- Analyzed and restructured workflow processes to elevate overall customer service quality.
- Responded to changing circumstances to improve organizational performance and adaptability.
- Gathered and evaluated client data, providing critical insights for underwriting team decisions.
- Collaborated on drafting policy documentation to uphold compliance with industry regulations.
Annuity Document Specialist
New York Life
10.2020 - 12.2023
- Oversaw management of sensitive client records, fund transfer documentation, and policy amendments with meticulous accuracy.
- Assisted in managing records to support compliance with regulations. Collaborated with teams to improve review processes. Coordinated internal efforts to enhance efficiency.
- Engineered and optimized document management systems to streamline data retrieval processes.
- Optimized documentation processes to ensure adherence to organizational standards and regulatory requirements.
Trainer / Human Resources / Operations Support
Genpact
04.2016 - 11.2019
- Designed and implemented targeted training initiatives to enhance workforce capabilities and productivity.
- Conducted needs assessments to identify critical knowledge and skills gaps within the team.
- Developed and executed innovative instructional content to elevate learning experiences.
- Evaluated training programs to optimize effectiveness and drive continuous development initiatives.
- Spearheaded mentorship initiatives for new hires, enhancing skill development and boosting team efficiency.
- Facilitated personalized mentoring sessions to empower individuals in achieving their full potential.
- Mentored employees in best practice implementation and delivered constructive feedback to enhance career growth.
- Optimized recruitment strategies to enhance candidate engagement and reduce hiring duration.
- Supported benefits administration to ensure employee satisfaction. Aided in conducting performance evaluations to promote employee development.
- Spearheaded recruitment initiatives to attract top talent through strategic job postings, comprehensive resume screening, and efficient interview scheduling.
- Oversaw onboarding processes for new employees, ensuring adherence to company policies and regulations.
- Formulated comprehensive project plans and timelines to ensure alignment with strategic objectives.
Education
Bachelor of Science - Criminal Justice
Texas A&M University
Commerce, TX05.2012
Skills
- Analyze Legal & Medical Documentation
- Onboarding Support
- Document Governance & Quality Control
- Compliance & Regulatory Adherence
- Training & Knowledge Management
- Data analysis
- Regulatory compliance
- Claims management
- Workflow optimization
- Training program development
- Quality assurance protocols
- Document management systems
- Client relationship management
- Team leadership
- Policy documentation drafting
- Performance evaluation
- Process improvement methodologies
- Risk assessment strategies
- Mentorship and coaching
- Communication skills
- Operational efficiency enhancement
- Claims data evaluation
- Customer service excellence
- Record-keeping accuracy
- Strategic planning
- Customer service enhancement
- Administrative support coordination
Certification
- Associate Customer Service (ACS) - 2021
- FLMI Level 1: Fellow, Life Management Institute - 2021
- Lean-Six-Sigma Certification - 2019
ACCOLADES & HONORS
Member of Alpha kappa Alpha Sorority Inc, National Honor Society Member, Recognized for 100+ volunteer hours with the boys and girls club
Timeline
Personal Injury Protection Claims Manager (Internship)
GEICO
01.2025 - 11.2025
Underwriting Service Assistant (Internship)
State Farm
12.2023 - 10.2024
Annuity Document Specialist
New York Life
10.2020 - 12.2023
Trainer / Human Resources / Operations Support
Genpact
04.2016 - 11.2019
Bachelor of Science - Criminal Justice
Texas A&M University