Summary
Overview
Work History
Education
Skills
Timeline
Generic

gerlishia moore

Charlotte,NC

Summary

Results-driven and customer-focused professional with a proven track record in service excellence and operational efficiency. Experienced in maintaining high standards of cleanliness and ensuring guest satisfaction in fast-paced environments. Adept at responding to inquiries and managing multiple tasks with precision. Committed to continuous learning and development, eager to leverage acquired skills from my diverse experiences to contribute effectively to a forward-thinking team.

Overview

10
10
years of professional experience

Work History

Environmental Service

Atrium Healthcare
07.2020 - Current

Implemented a meticulous 7-Step cleaning process to ensure thorough disinfection and sanitation of all areas following patient discharge protocols, thereby enhancing overall health and safety.

- Remade beds and performed comprehensive cleaning tasks in designated zones, fostering a hygienic and inviting environment for occupants.

- Conducted detailed cleaning of fixtures, furnishings, walls, woodwork, floors, stairwells, and interior windows, maintaining high standards of cleanliness and appearance.

- Managed waste disposal by efficiently emptying trash, relining containers, and operating compactors in accordance with safety and environmental regulations. Ensured uninterrupted availability of essential disposable items, such as soap, toilet paper, and paper towels, thereby contributing to the operational efficiency of facility services.

Housekeeper

Sheraton Resorts Charlotte Airport Location
06.2019 - 03.2020

Conducted thorough analysis of each room to maintain optimal cleanliness, efficiently managing an average of 17 rooms daily through tasks such as bed making, bathroom sanitization, and vacuuming.

- Responsively addressed hotel guest requests and inquiries, successfully handling an average of 4-6 daily interactions to ensure guest satisfaction.

- Maintained rooms to be inspection-ready, upholding high standards of cleanliness and attention to detail.

Aircr

Aircraft Cleaner/lead

Jet Stream
05.2016 - 02.2018

Ensured the safety of aircraft and passengers through comprehensive security searches throughout the plane.

- Delivered high-quality cleaning in critical areas, including the cabin, cockpit, first-class sections, galleys, and lavatories, contributing to a positive flight experience.

- Efficiently restocked and organized magazines, blankets, and bathroom supplies, enhancing overall passenger comfort.

- Led a team to ensure proper cleaning protocols were followed, utilizing a handheld machine for effective operations.

Post Construction

Clean Bean
05.2015 - 05.2016

Completed meticulous clean-up following construction, guaranteeing move-in readiness.

Collaborated with team members to execute cleaning strategies that met specific project timelines and quality standards.

Managed waste disposal and maintained a safe and organized workspace throughout the cleaning process.

Education

West Mecklenburg
Charlotte North Carolina

Skills

    - Exceptional communication and interpersonal abilities

    - Strong attention to detail and organizational skills

    - Effective time management and multitasking capabilities

    - Resilience in fast-paced, dynamic environments

    - Team leadership with a collaborative spirit

    - Enthusiastic about learning and adapting to new challenges

Timeline

Environmental Service

Atrium Healthcare
07.2020 - Current

Housekeeper

Sheraton Resorts Charlotte Airport Location
06.2019 - 03.2020

Aircraft Cleaner/lead

Jet Stream
05.2016 - 02.2018

Post Construction

Clean Bean
05.2015 - 05.2016

West Mecklenburg
gerlishia moore