Gerliyah Hall
Summary
Customer service professional with a proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CORAL INDUSTRIES
04.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call operations while maintaining service quality and accuracy.
- Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.
- Participated in training programs to enhance product knowledge and customer service skills.
Donation Attendant
Alabama Goodwill Industries
07.2021 - 04.2022
- Assisted customers with donation drop-offs, ensuring a positive experience and clear communication.
- Organized and sorted incoming donations to maintain inventory efficiency and accessibility.
- Collaborated with team members to enhance workflow processes, improving overall productivity.
Crew Member
Five Guys
10.2018 - 07.2021
- Provided exceptional customer service in high-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Carhop
Sonic Drive-In
11.2017 - 09.2018
- Delivered food and beverages to customers efficiently, ensuring a positive dining experience.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted in training new team members on service protocols and menu knowledge.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Crew Member
Chick-fil
01.2017 - 10.2017
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new crew members on food preparation procedures and customer service protocols.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Team Member
Hardee's
05.2014 - 09.2016
- Collaborated with team to enhance customer service and improve satisfaction ratings.
- Streamlined operational processes, resulting in increased efficiency and reduced wait times.
- Trained new team members on company policies and best practices to ensure compliance.
- Assisted in inventory management, maintaining accurate stock levels and minimizing discrepancies.
Education
Bachelor's Degree - Business Administration
Stillman College
Tuscaloosa, AL05.2020
Skills
- Critical Thinking
- Problem Solving
- Time Management
- Conflict Resolution
- Decision Making
- Active Listening
- Communication Skills
- Data Entry
- Customer Service
Timeline
Customer Service Representative
CORAL INDUSTRIES
04.2022 - Current
Donation Attendant
Alabama Goodwill Industries
07.2021 - 04.2022
Crew Member
Five Guys
10.2018 - 07.2021
Carhop
Sonic Drive-In
11.2017 - 09.2018
Crew Member
Chick-fil
01.2017 - 10.2017
Team Member
Hardee's
05.2014 - 09.2016
Bachelor's Degree - Business Administration
Stillman College
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