Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerlus Doxant

Orlando,FL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Food and Beverage Coordinator QSR

Walt Disney World Resort
11.2016 - Current
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Achieve 100% customer service satisfaction with minimal supervision

Assistant Manager

7-eleven Gas Station
07.2014 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Checked personal identifications during alcohol and tobacco sales.
  • Achieve 100% customer satisfaction.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Associate of Arts - Accounting

Southern New Hampshire University
Hooksett, NH
04.2024

Associate of Arts - HVACR TECHNICIAN

Penn Foster Career School
Scranton, PA
12.2019

High School Diploma -

Orlando Technical College - Mid Florida Tech
Orlando, FL
12.2016

Skills

  • Customer Service
  • Food Safety
  • Kitchen Staff Coordination
  • Sanitizing Understanding
  • Opening and Closing Procedures
  • Greeting and Seating Guests
  • Safety Training
  • Deposit Preparation
  • Food and Beverage Service
  • Cash Handling
  • Shortage Reports

Timeline

Food and Beverage Coordinator QSR

Walt Disney World Resort
11.2016 - Current

Assistant Manager

7-eleven Gas Station
07.2014 - 12.2018

Associate of Arts - Accounting

Southern New Hampshire University

Associate of Arts - HVACR TECHNICIAN

Penn Foster Career School

High School Diploma -

Orlando Technical College - Mid Florida Tech

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Gerlus Doxant