Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerlyn Figueroa

Sanford

Summary

Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven ability in employee training and conflict resolution, ensuring customer satisfaction in fast-paced environments. Adept at multitasking and time management, consistently maintaining a positive atmosphere while achieving operational goals. Passionate about delivering exceptional service and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Walmart

Cashier Customer Service
Sanford
11.2024 - 05.2025
  • Processed customer transactions efficiently at a busy retail location.
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Collaborated with team members to ensure smooth store operations.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wendy's

Retail
02.2023 - 05.2024
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Effective communication and de-escalation
  • Assuring great quality

Ross Stores, INC

Retail
05.2019 - 02.2023
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Great inputs on creating sales
  • Demonstrated respect, friendliness and willingness to help wherever needed.

McDonald's

Retail
07.2020 - 05.2022
  • Crew Trainer: Setting an example of a role model in training other employees
  • Very driven to multi task in stressful situations
  • Problem solving and assuring customers satisfaction
  • Prioritizing time and calculating time management completing tasks
  • Keeping a positive attitude and encouraging motivation
  • Money Handling and advertising

Education

High School Diploma -

Penn Foster High School
Orlando, FL
03.2011

Skills

  • [Equipment] operation
  • Employee training
  • Conflict resolution
  • Organizational skills
  • Multitasking Abilities
  • Time Management
  • Data Entry
  • Customer Service
  • Active Listening

Languages

4

Timeline

Walmart

Cashier Customer Service
11.2024 - 05.2025

Wendy's

Retail
02.2023 - 05.2024

McDonald's

Retail
07.2020 - 05.2022

Ross Stores, INC

Retail
05.2019 - 02.2023

High School Diploma -

Penn Foster High School

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