Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerlyn Gonzalez

Marathon,FL

Summary

Friendly and reliable Front desk professional with several years of experience in customer service, office work, handling insurance and scheduling. Adept at optimizing workflows and enhancing customer relations. Successfully minimized billing discrepancies while maintaining exceptional customer service. Recognized for creating efficient work schedules and resolving guest complaints, fostering positive relationships that drive repeat business. Proficient in financial reconciliation and effective multitasking.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Thomas Kiefer DMD
02.2024 - Current
  • Monitored financial transactions at the front desk.
  • Great patients and check them in for their appointment.
  • Verify insurances and help file claims.
  • Created weekly schedules for Doctor.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Help out with anything the office needs ~ Filing, emails, and following up on accounts.

Bank Teller

First State Bank of the Florida Keys
04.2018 - 01.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

High School Diploma - Nursing

Miami Coral Park
Miami
07.2014

Skills

  • Answering phones and emails
  • Customer service
  • Scheduling and calendars
  • Insurance Verification
  • Bilingual (English and Spanish)
  • Organized
  • Dependable

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Thomas Kiefer DMD
02.2024 - Current

Bank Teller

First State Bank of the Florida Keys
04.2018 - 01.2021

High School Diploma - Nursing

Miami Coral Park

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Gerlyn Gonzalez