Detail-oriented Night Auditor with a strong focus on guest service and reservation management. Proven ability to streamline operations and enhance guest experiences through effective communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Night Auditor
STUDIO 6
West Palm Beach, Florida
10.2018 - 07.2025
Processed guest check-ins and check-outs efficiently.
Implemented security measures to protect guest safety overnight.
Monitored hotel systems for any operational issues during shifts.
Greeted arriving guests and checked them in to their rooms.
Completed end-of-day reconciliations of cash drawers and credit card transactions.
Verified that all charges posted were accurate prior to submitting final bills to guests.
Received payments from customers via cash or credit cards.
Prepared detailed audit reports at the end of each shift.
Documented wake-up requests and set up automatic calls in system.
Assisted in resolving guest inquiries and complaints promptly.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Processed guest check-outs, including payment processing and providing receipts.
Front Desk Receptionist
MARRIOTT HOTEL
Orlando, FL
02.2008 - 06.2018
Managed check-in and check-out processes efficiently for all guests.
Greeted guests warmly and provided information on hotel services.
Answered phone calls promptly and directed inquiries to appropriate departments.
Coordinated reservations and updated booking systems accurately.
Assisted guests with special requests and ensured comfort during their stay.
Maintained front desk appearance and organized promotional materials effectively.
Collaborated with housekeeping to ensure room availability and readiness for guests.
Greeted customers warmly and made them feel welcome.