Summary
Overview
Work History
Education
Skills
Timeline
Generic

GERMAIN JEAN MARY

434 NW 1ST AVE Boynton Beach,FL

Summary

Detail-oriented Night Auditor with a strong focus on guest service and reservation management. Proven ability to streamline operations and enhance guest experiences through effective communication and problem-solving.

Overview

17
17
years of professional experience

Work History

Night Auditor

STUDIO 6
West Palm Beach, Florida
10.2018 - 07.2025
  • Processed guest check-ins and check-outs efficiently.
  • Implemented security measures to protect guest safety overnight.
  • Monitored hotel systems for any operational issues during shifts.
  • Greeted arriving guests and checked them in to their rooms.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Received payments from customers via cash or credit cards.
  • Prepared detailed audit reports at the end of each shift.
  • Documented wake-up requests and set up automatic calls in system.
  • Assisted in resolving guest inquiries and complaints promptly.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Processed guest check-outs, including payment processing and providing receipts.

Front Desk Receptionist

MARRIOTT HOTEL
Orlando, FL
02.2008 - 06.2018
  • Managed check-in and check-out processes efficiently for all guests.
  • Greeted guests warmly and provided information on hotel services.
  • Answered phone calls promptly and directed inquiries to appropriate departments.
  • Coordinated reservations and updated booking systems accurately.
  • Assisted guests with special requests and ensured comfort during their stay.
  • Maintained front desk appearance and organized promotional materials effectively.
  • Collaborated with housekeeping to ensure room availability and readiness for guests.
  • Greeted customers warmly and made them feel welcome.

Education

Associate of Science - Computer Networking

Palm Beach State College
Lake Worth, FL
07-2018

Skills

  • Reservation management
  • Guest service
  • Reservation systems
  • Resolving issues
  • Credit and cash payments
  • Reservation processing
  • Night audit procedures
  • Security protocols

Timeline

Night Auditor

STUDIO 6
10.2018 - 07.2025

Front Desk Receptionist

MARRIOTT HOTEL
02.2008 - 06.2018

Associate of Science - Computer Networking

Palm Beach State College
GERMAIN JEAN MARY
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