Summary
Overview
Work History
Education
Skills
Certification
Certificate of Acheivement
Timeline
Generic

Germain Ruvalcaba

Los Angeles,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Service Manager bringing 27 years of Meeting Room Service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Package Handler

United Parcel Service, UPS
04.1997 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
  • Proved successful working within tight deadlines and a fast-paced environment.

Meeting Room Services Manager

U.C.L.A.
06.1996 - Current
  • Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
  • Managed team of service technicians for optimal performance, resulting in increased productivity and reduced response times.
  • Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
  • Collaborated with sales and marketing teams to develop new services offerings, driving business growth and diversification.
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
  • Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Pre-Medicine

West Los Angeles College
Culver City, CA

High School Diploma -

Fairfax Senior High School
Los Angeles, CA
1995

Skills

  • Problem Solving
  • Quality Assurance
  • Process Improvement
  • Staff Development
  • Technical Knowledge
  • Adaptability
  • Organizational Skills
  • Cross-functional Collaboration
  • Multitasking
  • Strategic Planning
  • Team Leadership
  • Customer Service
  • Employee Training and Development

Certification

U.C.L.A Certificate of Achievement-Commitment and Dedication Award for over 25 years of service.

Certificate of Acheivement

Acknowledgement of years of service-25 yrs.

Timeline

Package Handler

United Parcel Service, UPS
04.1997 - Current

Meeting Room Services Manager

U.C.L.A.
06.1996 - Current

Pre-Medicine

West Los Angeles College

High School Diploma -

Fairfax Senior High School

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Germain Ruvalcaba