Germain Turner
North Fort Myers,FL
Summary
Dynamic Warehouse Lead at Rt.Moore with strong supervisory experience and a proven track record in enhancing inventory accuracy through meticulous record-keeping. Adept at training staff and optimizing workflows, I excel in problem-solving and communication, ensuring safety and efficiency in operations while fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Warehouse Lead
Rt.Moore
12.2021 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Supervised and trained new staff in performing census.
Customer Service Associate
Lowes Home Improvment
11.2007 - 12.2021
- Enhanced dining experience by providing exceptional customer service to patrons.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Provided excellent customer service, addressing fan inquiries and concerns promptly.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Education
High School Diploma -
Estero High
Estero, FL06.2002
Skills
- Supervisory experience
- Time management
- Customer service
- Order picking
- Product packaging
- Shipping and receiving
- Attention to detail
- Quality control
- Equipment operation
- Problem-solving
- Warehouse functions
- Warehouse operations
- Inventory management
- Team collaboration
- Employee training
- Forklift certification
- Inventory cycle counting
- Communication skills
Timeline
Warehouse Lead
Rt.Moore
12.2021 - Current
Customer Service Associate
Lowes Home Improvment
11.2007 - 12.2021
High School Diploma -
Estero High
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