- Cooking/Cooking/Cooking
- Traveling
- Dancing
- Singing
- Gardening
- Making others happy
Germaine Andrew
95 Route NY 17K, Newburge
Summary
Dynamic Campus Housing Administrator with a proven track record at American University of Antigua, enhancing tenant satisfaction through effective conflict resolution and innovative problem-solving. Skilled in property management and training development, I successfully streamlined operations and fostered a supportive community, ensuring consistent service delivery and improved resident experiences.
Overview
14
14
years of professional experience
Work History
Campus Housing Administrator
American University of Antigua
Jabberwock Rd, Coolidge, St. Johns Antigua
01.2019 - 11.2024
- Collaborating with property management team to ensure efficient and timely resolution to issues.
- Maintained confidential tenant records for informed decision-making.
- Conducted property inspections, identify hazards, maintenance issues and violations.
- Negotiating vendor contracts, submitting check requests, maintaining inventory and billing.
- Trained staff on housing administrative protocols, leading to consistent service delivery.
- Improved tenant satisfaction, resolved issued and coordinated maintenance activities.
Campus Housing Director
University of Health Science Antigua
Dow, Hill, Piccadilly, St. Paul's, Antigua
02.2015 - 11.2018
- Enhanced tenant satisfaction through timely issue resolution and innovating problem solving.
- Conducted comprehensive training sessions for new and old team members to promote service consistency by applying more efficient techniques to achieve optimal results.
- Negotiate vendor contracts to optimize terms and quality service delivery.
- Mediate tenant conflicts to foster a harmonious living community.
- Implemented strategies to streamline operations and enhance overall resident experience.
Hospitality Instructor
Antigua & Barbuda Hospitality Training Institute
Coolidge, St. George's Antigua
09.2010 - 12.2013
- Delivered comprehensive lectures on hospitality fundamentals with engaging activities.
- Organize guest speaker series and field trips to enhance student learning.
- Cultivated relationships with industry partners for student internship.
- Fostered a supportive learning environment by maintaining clean, organized and inviting classroom spaces.
Education
Associate of Applied Science - Tourism And Hospitality Management
Monroe College
New Rochelle, NY05-2009
High School Diploma -
Antigua & Barbuda Hospitality Training Institute
Coolidge St. George's Antigua10-1981
Skills
Property/Housing management
Training Development
Conflict Resolution
Customer Service
Training and Development
Effective communication
Affiliations
Jehovah's Witnesses for 32 years
LDC Member for 7 years.
Local design/Construction Department.
This department is responsible for coordinating the construction and maintenance of Kingdom halls and Assembly Halls withing a specific geographic region.
DC is also involve in disaster relief and training volunteers.
Interests
Timeline
Campus Housing Administrator
American University of Antigua
01.2019 - 11.2024
Campus Housing Director
University of Health Science Antigua
02.2015 - 11.2018
Hospitality Instructor
Antigua & Barbuda Hospitality Training Institute
09.2010 - 12.2013
Associate of Applied Science - Tourism And Hospitality Management
Monroe College
High School Diploma -
Antigua & Barbuda Hospitality Training Institute
Customer Service award
After only eight months at University of Health Sciences, i was selected as one of the most professional employee, for the service provided to both internal and external customers.
Note. I wasn't aware there was a campaign going on. However, staff, students and faculty selected me for my outstanding customer service.