Germaine Andrew

- Collaborating with property management team to ensure efficient and timely resolution to issues.

• Maintained confidential tenant records for informed decision-making.
• Conducted property inspections, identify hazards, maintenance issues and violations.
• Negotiating vendor contracts, submitting check requests, maintaining inventory and billing.
• Trained staff on housing administrative protocols, leading to consistent service delivery.
• Improved tenant satisfaction, resolved issued and coordinated maintenance activities.

- Enhanced tenant satisfaction through timely issue resolution and innovating problem solving.

• Conducted comprehensive training sessions for new and old team members to promote service consistency by applying more efficient techniques to achieve optimal results.
• Negotiate vendor contracts to optimize terms and quality service delivery.
• Mediate tenant conflicts to foster a harmonious living community.
• Implemented strategies to streamline operations and enhance overall resident experience.

- Delivered comprehensive lectures on hospitality fundamentals with engaging activities.

• Organize guest speaker series and field trips to enhance student learning.
• Cultivated relationships with industry partners for student internship.
• Fostered a supportive learning environment by maintaining clean, organized and inviting classroom spaces.