Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Germaine Andrew

Germaine Andrew

• Property Management/Hospitality Instructor
Bronx,NY

Summary

Dynamic Campus Housing Administrator at American University of Antigua, skilled in property management and conflict resolution. Enhanced tenant satisfaction through proactive problem-solving and effective communication. Successfully negotiated vendor contracts, reducing costs while maintaining quality service. Committed to fostering a positive community environment and ensuring compliance with housing regulations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Campus Housing Administrator

American University of Antigua (AUA)
01.2018 - 11.2024
  • Collaborated with property management team to resolve issues efficiently and effectively, prioritizing tenant safety and satisfaction.
  • Trained new staff members on protocols related to housing administration tasks, resulting in consistent service delivery across the board.
  • Maintained detailed records of tenant information, ensuring confidentiality and easy access when needed for decision-making purposes.
  • Conducted regular property inspections to identify potential hazards or areas requiring attention or improvement.
  • Established strong relationships with local vendors, negotiating contracts that benefited both parties while reducing overall operating expenses.
  • Improved tenant satisfaction by addressing concerns promptly and providing timely solutions.
  • Handled conflict resolution among tenants proactively, mediating disputes as necessary to maintain harmony within the community.
  • Coordinated maintenance activities to maintain safe and well-maintained living spaces for all residents.
  • Streamlined administrative tasks for efficient management of the housing facility.
  • Enhanced communication with tenants through regular updates and meetings, fostering a positive community environment.
  • Administered room occupancy verification processes following move-ins and move-outs.
  • Administered office staff training program to improve daily management of housing office.
  • Conducted regular inspections of both interior and exterior of properties for damages.
  • Implemented and enforced policies and procedures to maintain property to highest standards.

Housing Director

University of Health Sciences Antigua (UHSA)
02.2015 - 11.2018
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
  • Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
  • Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.

Hospitality Instructor

Antigua & Barbuda Hospitality Training Institute (ABHTI
09.2010 - 12.2013
  • Provided valuable feedback to students, guiding their improvement in both theoretical knowledge and practical skill sets.
  • Assisted in curriculum development efforts by identifying areas of opportunity for enhanced learning experiences within the program.
  • Developed strong relationships with local industry partners to provide internship opportunities for students seeking real-world experience in the hospitality sector.
  • Fostered a supportive learning environment by maintaining clean, organized, and inviting classroom spaces.
  • Developed team-building exercises for students to practice essential leadership and communication skills required within the hospitality field.
  • Implemented guest speaker series featuring professionals from various sectors of the hospitality industry, exposing students to diverse career paths available after graduation.
  • Organized field trips to local hotels, restaurants, and event venues, allowing students to gain firsthand insight into the daily operations of a successful hospitality enterprise.
  • Improved student engagement by incorporating real-world examples and interactive activities into hospitality lessons.
  • Delivered comprehensive lectures on essential hospitality topics, ensuring students understood industry fundamentals.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.

Education

Associate Degree - Hospitality Management

Monroe College
New Rochelle

Diploma - Housekeeping Management

Antigua & Barbuda Hospitality Training Institute
Coolidge, GA
10.1983

Skills

  • Property management expertise
  • Maintenance coordination
  • Property inspection
  • Fair housing compliance
  • Microsoft office
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Critical thinking
  • Customer service-focused
  • Data entry
  • Interpersonal skills
  • Analytical thinking

Affiliations

I am one of Jehovah's Witnesses and have been for 33 years.

A member of LDC. Local Design/Construction Department. This department is responsible for coordinating the construction and maintenance of Kingdom Halls and Assembly Halls within a specific geographic region.

LDC is also involved in disaster relief, and training volunteers.

Certification

Certificate in food and nutrition. Issued at the completion of 6 weeks training provided by Cornell University.

Certificate for professionalism. Issued by UHSA

Timeline

Campus Housing Administrator

American University of Antigua (AUA)
01.2018 - 11.2024

Housing Director

University of Health Sciences Antigua (UHSA)
02.2015 - 11.2018

Hospitality Instructor

Antigua & Barbuda Hospitality Training Institute (ABHTI
09.2010 - 12.2013

Associate Degree - Hospitality Management

Monroe College

Diploma - Housekeeping Management

Antigua & Barbuda Hospitality Training Institute

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Germaine Andrew• Property Management/Hospitality Instructor
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