Summary
Overview
Work History
Education
Skills
Timeline
Generic

Germaine Dvorak

Surprise,AZ

Summary

Proactive and enthusiastic Food and Beverage Supervisor with a wide ray experience in different settings. Able to establish lasting relationships with customers with a relaxed, friendly, and professional personality. Proven ability to solve conflict and mitigate difficult situations. Passionate for career growth, learning and leadership. An ideal foundation for the position. History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills. Over 10 years dedicated to food service.

Overview

12
12
years of professional experience

Work History

Bartender

Express Staffing (Temp)
Scottsdale, AZ
01.2022 - Current
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Effectively multitasked within fast-paced environment.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Concession Stand Manager

Rogue Events
Phoenix, AZ
08.2021 - Current
  • Ensured compliance with local health department regulations regarding food preparation and service.
  • Resolved customer complaints in a professional manner.
  • Organized concession stands for various events, ensuring adequate staffing levels were maintained.
  • Supervised concession stand operations during events and ensured customer satisfaction.
  • Oversaw concession stand by cooking food, cleaning equipment and balancing daily receipts.
  • Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.

Food and Beverage Supervisor

Aramark
Phoenix, AZ
01.2023 - 06.2024
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

General Manager

Yellowstone Coffee and Canvas
Billings, MT
02.2017 - 04.2020
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Recruited, interviewed and hired qualified staff for open positions.

Administrative Assistant

Big Sky Hospitality, LLC.
01.2012 - 01.2020
  • Responsibilities: Answer and direct phone calls, Organize and schedule meetings and appointments, Maintain contact lists, Produce and distribute correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies, Contribute to team effort by accomplishing related results as needed, Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

Education

High school diploma -

Skyview High School

Skills

  • Empathic Customer Service
  • Creative Team Player
  • Clear Organization
  • Eloquent Leader
  • Precise Time Management
  • Decisive Coach
  • Conflict Dissolution
  • Sensitive Encouragement
  • Warm Mentor
  • Banquet operation
  • Sanitation Standards
  • Waste Reduction
  • Records Maintenance
  • Vendor Negotiations
  • Budget Development
  • Quality Assurance
  • Staff Supervision
  • Menu Planning

Timeline

Food and Beverage Supervisor

Aramark
01.2023 - 06.2024

Bartender

Express Staffing (Temp)
01.2022 - Current

Concession Stand Manager

Rogue Events
08.2021 - Current

General Manager

Yellowstone Coffee and Canvas
02.2017 - 04.2020

Administrative Assistant

Big Sky Hospitality, LLC.
01.2012 - 01.2020

High school diploma -

Skyview High School

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Germaine Dvorak