Germaine Feukoua
Elk River,MN
Summary
Driven Medical Assembler from Medtronic, adept in microscope usage and fostering team collaboration, significantly contributed to defect reduction and optimized safety through meticulous attention to detail and effective training. Demonstrates exceptional problem-solving and leadership qualities, enhancing product quality and workplace efficiency.
Overview
12
12
years of professional experience
Work History
Medical Assembler
Medtronic
12.2020 - Current
- Contributed to a reduction in product defects through meticulous attention to detail during the assembly process.
- Assisted in the training of new employees on proper assembly techniques, fostering a supportive work atmosphere.
- Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
- Troubleshot faulty equipment.
Customer Service Representative
Orange Cameroon
11.2012 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Teacher Certificate - Science of Education
Teacher Training College
Buea (Molyko)- Cameroon 06.2012
BSC - Political Science And Public Administration
University of Buea- Cameroon
Buea, Cameroon 12.2009
Skills
- Leadership Qualities
- Microscope Usage
- Production line background
- Packaging and Labeling
- Training and mentoring
- Hand-Eye Coordination
- Stress Tolerance
- Good Manufacturing Practices
- Product Assembly
- Quality Improvement
- Product Testing
- Parts Fabrication
- Cleanroom procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Safety Procedures
- Team building
- Safety Management
- Self Motivation
- Time management abilities
- Continuous Improvement
- Adaptability
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assembler
Medtronic
12.2020 - Current
Customer Service Representative
Orange Cameroon
11.2012 - 03.2019
Teacher Certificate - Science of Education
Teacher Training College
BSC - Political Science And Public Administration
University of Buea- Cameroon