Germaine Gayle
Summary
Experienced parts salesperson skilled in improving procedures for optimal productivity and efficiency. Exceptional motivator and organizer with extensive knowledge of parts, vendors, and customer requirements. Effective communicator with a proactive and resourceful approach to ensuring smooth and accurate movement of incoming and outgoing parts.
Overview
24
24
years of professional experience
Work History
Assistant Service Manager
Scanlon Lexus Of Ft Myers
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of service consultants and technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- prepare and finalized payroll for the service department.
- Recruit and interview new potential team members.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
Assistant Parts Manager
Scanlon Lexus Of Ft Myers
07.2020 - 05.2023
- Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets and customer service.
- Trained team members in successful strategies to meet operational and sales goal.
- Bolstered sales and inventory management by effectively controlling lost sales.
- Ordered parts for customers, repair shops and service department to repair customers pay and warranty pay vehicles.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Processed Special orders, core returns and warranty parts returns.
- Handle majority of wholesale customer orders.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Parts Counter Sales Person
BMW Of Fort Myers
10.2017 - 03.2020
- Sold parts to Service department for customer pay and warranty repairs.
- Stocked shelves, built displays and merchandised products to advertise retail products.
- Completed sales and service documentation for service department parts needs.
- Route delivery drivers .
- Inform service department of any back orders or delays in parts arrivals for cars down in shop.
- Received stock orders daily.
Back Parts Counter Salesman
Coral Springs Honda
03.2017 - 09.2017
- Achieved personal sales goals with great up selling and cross-selling abilities.
- Answered telephone calls in A timely manner to maintain great customer service and loyalty..
- Assisted warehouse personnel as needed when not busy with technicians or on phone with wholesale customers.
- Help train new sales people that are new to Honda parts.
- Maintained clean, organized and professional counter space with continuous upkeep.
Assistant Honda Parts Manager
Brickell Honda/ Buick GMC/ Mazda
02.2011 - 02.2017
- Trained new Honda/Buick and GMC parts sales people in successful strategies to meet operational and sales targets.
- Processed all Parts orders for department.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Fill in when parts staff was short or on vacation for Buick, GMC or Mazda store.
- Handled all wholesale accounts for Honda parts.
- Monitored lost sales and sales trends to maximize inventory stocking levels.
- Installed Accessories like grilles and door handle caps. Out source vendors to install roof top DVD entertainment for new cars department to meet accessory parts gross.
Back Parts Counter Salesman
Aventura Honda
02.2007 - 02.2011
- Sold all parts to the service department for customer pay and warranty parts request.
- Sold parts to retail and wholesale customers over the phone.
- Maintained stocking levels for fast moving parts.
- Assist in hotshot parts delivery when drivers were not available.
Parts Counter Sales Person
Acura Of South Florida / Acura Of Pembroke Pines
05.2001 - 01.2007
- Made parts deliveries throughout Dade and Broward counties.
- Stocked shelves and relabeled parts pins for faster access.
- Sold parts to retail and wholesale customers.
- Build new accessory displays and stock up on promotional items.
- Convinced new car department to accessorize show room vehicles for customer view, touch, feel etc to add to gross.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.1998
Skills
- Client Base Retention
- Dispatching
- Versed in Reynolds and Reynolds/ CDK/ Dealer track DMS
- Customer service focus
- Strong leadership
- Positive attitude
- Problem-solving
- Goal oriented
- Trustworthy and honest
- Fork lift Certified
- Coaching and mentoring
- Conflict resolution
- Service and parts teams management
Timeline
Assistant Service Manager
Scanlon Lexus Of Ft Myers
05.2023 - Current
Assistant Parts Manager
Scanlon Lexus Of Ft Myers
07.2020 - 05.2023
Parts Counter Sales Person
BMW Of Fort Myers
10.2017 - 03.2020
Back Parts Counter Salesman
Coral Springs Honda
03.2017 - 09.2017
Assistant Honda Parts Manager
Brickell Honda/ Buick GMC/ Mazda
02.2011 - 02.2017
Back Parts Counter Salesman
Aventura Honda
02.2007 - 02.2011
Parts Counter Sales Person
Acura Of South Florida / Acura Of Pembroke Pines
05.2001 - 01.2007
High School Diploma -
North Miami Beach High School
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