Germaine Haynes
Aircraft Lead Agent
Brooklyn
Summary
Accomplished Aircraft Lead Agent at Delta Air Lines, Inc, recognized for enhancing on-time departures by optimizing load planning and communication. Expert in dangerous goods handling and team leadership, ensuring safety and efficiency. Proven track record in fostering collaboration and process improvements, driving operational excellence and reliability.
Overview
16
16
years of professional experience
Work History
Aircraft Lead Agent
Delta Air Lines, Inc
02.2015 - Current
- Ensured accurate completion of all required paperwork associated with cargo handling operations, maintaining detailed records as needed for compliance purposes.
- Conducted regular audits of loading procedures to ensure adherence to regulatory requirements and airline specifications.
- Collaborated with maintenance teams to address any necessary repairs or adjustments related to cargo loading equipment or infrastructure.
- Improved on-time departure rates by closely monitoring load progress and coordinating with relevant parties.
- Maintained high safety standards during loading processes, minimizing risks to personnel, equipment, and aircraft.
- Streamlined operations for faster turnaround times through effective communication with ground personnel and flight crews.
- Actively participated in safety meetings, offering valuable input regarding the prevention of potential hazards during aircraft loading operations.
- Continuously sought opportunities for process improvement, implementing changes as necessary to enhance overall efficiency and productivity in aircraft loading activities.
General Manager
Powell Foods of New York
05.2009 - 08.2014
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Business Management
SUNY, Stony Brook
Stony Brook, NY 05.2001 -
Skills
Dangerous goods handling
Reliability and punctuality
Ground support equipment operation
Stress tolerance
Loadsheet preparation
Freight management
Aircraft loading procedures
Weight and balance
Load planning communication
Team leadership
Marshaling aircraft
Deicing of aircraft
Timeline
Aircraft Lead Agent
Delta Air Lines, Inc
02.2015 - Current
General Manager
Powell Foods of New York
05.2009 - 08.2014
Bachelor of Science - Business Management
SUNY, Stony Brook
05.2001 -
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