Summary
Overview
Work History
Education
Skills
Certification
VETERAN STATUS
Timeline
Generic

GERMAINE JACKSON

IT Project Manager
Charlotte,NC

Summary

Dedicated Project Manager with over 5 years of leadership and management experience. Proven background in IT infrastructure and technology rollouts, specializing in end-to-end implementation, client-facing coordination, and cross-functional team leadership. Proven success deploying infrastructure solutions across distributed environments, with strengths in stakeholder communication, strategic planning, and time management. Seeking to leverage technical and organizational expertise aligning with business goals.

Overview

7
7
years of professional experience
2028
2028
years of post-secondary education
4
4
Certifications

Work History

PROJECT MANAGER I

WIPRO LIMITED
06.2024 - 02.2025
  • Managed full-cycle deployment of IT solutions, including hardware rollouts, network upgrades, and SaaS tools, coordinating between technical teams and client stakeholders to ensure on-time delivery.
  • Led virtual implementation meetings and provided client-facing support during onboarding, training, and post-launch phases, resulting in improved user adoption and satisfaction.
  • Collaborated across internal departments (Sales, Support, Network Ops) to streamline implementation workflows, ensuring seamless client experiences across multiple time zones.
  • Created and maintained project documentation, tracked milestones in SharePoint and Excel, and monitored status reports to ensure alignment with client objectives.
  • Supported training for end users and operational teams, ensuring knowledge transfer and long-term sustainability of new systems.

DESKTOP SUPPORT SPECIALIST

EAGLE INTEGRATED SERVICES
04.2023 - 12.2023
  • Provided tier II technical support to over 6,000 end users at Womack Army Medical Center (WAMC), managing escalations from the Global Service Center (GSC) help desk technicians. Responsibilities included handling standard agency desktop applications such as Microsoft Office 365 Suites, MHS Genesis, and various authorized applications.
  • Led and supported department-wide rollouts of new workstation hardware and ensured smooth user adoption, contributing to the success and efficiency of medical administrative operations.
  • Supported a large-scale agency-wide VoIP phone rollout, overseeing the deployment and installation of phones, verifying and documenting the implementation tasks across multiple clinics.
  • Efficiently managed and resolved IT service requests and incidents using the ServiceNow ticketing system, ensuring timely resolution and improved service delivery.
  • Provided comprehensive IT support, including imaging, deployment, and technical assistance for laptops, desktops, and peripherals while ensuring compliance with DHA policies and HIPAA regulations. Additionally, responsibly managed hard drive removal from devices under DoD standards.
  • Performed user data backup and recovery solutions, and supported the organizational implementation of Microsoft OneDrive, ensuring smooth user adoption.

IT CONTRACTOR

STRATEGIC SYSTEMS
10.2022 - 09.2023
  • Completed diverse technical assignments as a field technician, traveling to multiple client sites to deliver on-site support and implementation services.
  • Implemented network printer replacements to enhance printing and fax capabilities, improving operational efficiency across warehouses and distribution centers.
  • Diagnosed and resolved Point of Sale (POS) and other retail hardware issues by gathering end-user information and troubleshooting on-site, ensuring uninterrupted business productivity.
  • Supported hardware deployments for 500+ workstations as part of a rollout across corporate headquarters for financial institutions and global product manufacturers, ensuring the client’s placement requirements were met.
  • Completed work orders according to client specifications and provided detailed feedback upon assignment completion.

Maintenace Manager

United States Army
06.2018 - 06.2022


  • Collaborated with the chain of command and cross-departmental leaders to align maintenance operations with organizational goals, participating in planned meetings and providing input on resource allocation, timelines, and risk mitigation.
  • Managed a team of technicians, and scheduled maintenance services as part of preventive maintenance program, ensuring 90% operational readiness.
  • Led cross-functional teams of more than 30 personnel in the planning and execution of maintenance and logistics operations.
  • Managed and tracked preventive maintenance schedules using excel and U.S. Army standard digital platforms, ensuring military asset readiness and equipment uptime.

Education

B.S. - Business Administration, Information Technology Management

Western Governors University
Salt Lake City, Utah

Skills

  • Project Tracking
  • Cross-Functional Team Leadership
  • Software & Infrastructure Awareness
  • Stakeholder & Business Engagement
  • ServiceNow & Salesforce
  • Microsoft SharePoint & Excel
  • Virtual Team Collaboration
  • Communication & Conflict Resolution
  • Time Management and Productivity
  • Microsoft Active Directory

Certification

Certified Associate in Project Management (CAPM) – PMI | Expiration 06/2028

VETERAN STATUS

United States Army | 04/2014 - 06/2022 | Component: Active Duty | Grade: E5 | Honorable Discharge

Timeline

PROJECT MANAGER I

WIPRO LIMITED
06.2024 - 02.2025

DESKTOP SUPPORT SPECIALIST

EAGLE INTEGRATED SERVICES
04.2023 - 12.2023

IT CONTRACTOR

STRATEGIC SYSTEMS
10.2022 - 09.2023

Maintenace Manager

United States Army
06.2018 - 06.2022

B.S. - Business Administration, Information Technology Management

Western Governors University

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