Germaine Joens
Sturgis,SD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Human Resource Specialist-Employee Benefits
Veterans Health Administration
Fort Meade, SD
01.2023 - Current
- Enhanced understanding of benefit entitlements among on-site personnel while ensuring comprehensive HR assistance.
- Guided HR practices according to compliance standards.
- Delivered expert guidance and consultation on eligibility and enrollment for federal benefits, encompassing health insurance, life insurance, vision, dental, long-term care, disabled veterans leave.
- Review and interpret policies, directives, and other issuances by the Office of Personnel Management (OPM), the Department of Veterans Affairs (DVA), the Department of Labor (DOL), and outside control agencies for applicability to activities serviced.
- Provide technical guidance and consultative services to individual employees on all aspects of retirement benefits and coverage under CSRS and FERS.
- Propose actionable improvements to enhance efficiency and effectiveness.
- Implemented effective communication methods to create and present briefings, status reports, and correspondence to management.
- Provide face-to-face new employee in-processing to all associated employees and managers, including all pre-employment screens and drug testing, benefits consultation, and all required paperwork assistance and completion.
- Knowledge of and use of office automation equipment and a variety of software applications, including HR Smart, USA Staffing onboarding, Microsoft Word, Excel, Outlook, etc.
Realty Specialist
Bureau of Indian Affairs
Eagle Butte, SD
05.2021 - 12.2022
- Aids, advice, oversight, monitoring, and coordination for the protection, management, planning, conservation, development, and utilization of trust and restricted federal Indian-owned lands, which include acquisition and disposal.
- Incumbent plans and implements acquisition and disposal transactions, ensuring the protection, conservation, and prudent utilization of Indian lands.
- Serves as an advocate for tribes and Indian landowners with respect to the conveyance of their real property holdings.
- Serves as an advocate in assisting the tribes, beneficiaries, lessees, and other landowners, as well as interested parties, about the process options, documentation, and other needs that may be associated with conveyance activities.
Supervisory Medical Support Assistant
Indian Health Services-Eagle Butte Service Unit
Eagle Butte, SD
01.2021 - 05.2021
- Directs the operation of the Patient Registration section according to hospital policy and procedures as a Level I Supervisor.
- Supervises, evaluates, and monitors subordinates in the performance of patient registration.
- Leads departmental team members to create new processes aimed at improving customer services.
- Collect and maintain all information for various weekly, monthly, and yearly reports.
- Create or modify all job aids related to patient registration.
- Collaborate with various department managers to obtain optimum patient care within the Inpatient, Outpatient, and Emergency Departments.
- Initiate personnel actions, including but not limited to promotions, demotions, incident reporting, counseling, and all onboarding and exiting employees.
Patient Account Technician
Indian Health Services-Eagle Butte Service Unit
Eagle Butte, SD
11.2018 - 01.2021
Budget Manager
Cheyenne River Sioux Tribe
Eagle Butte, SD
10.2017 - 11.2018
- Oversaw generation and administration of essential records such as purchase orders and letters of justification.
- Developed and updated the fiscal year workbook.
- Verify obligated funds and paid invoices match correct line items.
- Created comprehensive monthly reports for oversight committee.
- Contributed to the preparation of various grants and managed employee transitions.
- Maintained current data for precise travel, training projections, and inventory checks.
- Maintained accuracy of pay scales by incorporating current Cost of Living Adjustment.
- Analyzed compensation changes to align with organizational budget constraints.
- Entrusted with director's authority in program director's absence.
- Coordinated travel and training logistics for employees.
- Oversaw and processed time sheets and payroll for 55 employees bi-weekly.
Teller
State Bank of Eagle Butte
Eagle Butte, SD
01.2016 - 10.2017
Sales Manager
CRST Telephone Authority
Eagle Butte, SD
07.2015 - 12.2015
Human Resource Manager
Lakota Thrifty Mart
Eagle Butte, SD
11.2013 - 07.2015
- Created company Drug Testing Policy and scheduled random drug testing for employees to diminish regularity risks.
- Reported on workplace health and safety compliance to superiors.
- Ensured compliance with federal, state and local employment laws.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Updated payroll records by recording changes including exemptions, insurance coverage, and job title and department transfers.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Managed weekly payroll duties and submitted data to payroll contractor.
Education
Some College (No Degree) - Business Management
Oglala Lakota College
Eagle ButteSkills
- Employee benefits and benefit enrollment
- Regulatory compliance and policy interpretation
- Data-driven, such as looking at areas that can be improved with resources available for maximum outcomes
- Communication skills, including written, verbal, and nonverbal abilities
- Creative skills, such as innovation, design and artistic expression
- Computer skills are not limited to software such as Microsoft Office products
- Problem-solving skills, such as critical thinking, analysis, and decision making
- Teamwork skills, such as collaboration, cooperation, and conflict resolution
- Leadership skills, such as vision, motivation, and delegation
- Organizational skills, such as time management, planning, and prioritization
- Quantitative reasoning skills, such as data analysis, statistics, and budgeting
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resource Specialist-Employee Benefits
Veterans Health Administration
01.2023 - Current
Realty Specialist
Bureau of Indian Affairs
05.2021 - 12.2022
Supervisory Medical Support Assistant
Indian Health Services-Eagle Butte Service Unit
01.2021 - 05.2021
Patient Account Technician
Indian Health Services-Eagle Butte Service Unit
11.2018 - 01.2021
Budget Manager
Cheyenne River Sioux Tribe
10.2017 - 11.2018
Teller
State Bank of Eagle Butte
01.2016 - 10.2017
Sales Manager
CRST Telephone Authority
07.2015 - 12.2015
Human Resource Manager
Lakota Thrifty Mart
11.2013 - 07.2015
Some College (No Degree) - Business Management
Oglala Lakota College
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