Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
02.2017 - 01.2021
Recorded incident reports with detailed accounts of occurrences.
Oversaw team of security officers and managed scheduling and performance evaluations.
Conducted regular patrols of facility to detect and deter security threats.
Prepared and submitted reports to keep management informed of security activities and developments.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Collaborated with management to develop security policies and procedures.
Developed and implemented strategies to prevent and respond to security incidents.
Account Manager
Jackson-Glarrow Inc.
02.2021 - 08.2022
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Educated clients on new products or services to increase customer engagement with brand.
Developed and implemented strategies to increase client retention.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Kept detailed records of daily activities through online customer database.
Set and achieved company defined sales goals.
Security Supervisor
Adm Security Services
08.2022 - Current
Recorded incident reports with detailed accounts of occurrences.
Oversaw team of security officers and managed scheduling and performance evaluations.
Conducted regular patrols of facility to detect and deter security threats.
Prepared and submitted reports to keep management informed of security activities and developments.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Collaborated with management to develop security policies and procedures.
Education
Bachelor of Arts - Business Administration And Management
Georgia State University
Atlanta, GA
05.2017
Skills
Develop Security Standards
Skilled Public Speaker
Residential Management
Operational Effectiveness
Communications
Expense Control
Time Management
Employee Mentoring
Mircosoft Excel
Customer Rapport
Issue Resolution
Timeline
Security Supervisor
Adm Security Services
08.2022 - Current
Account Manager
Jackson-Glarrow Inc.
02.2021 - 08.2022
Security Supervisor
Securitas Security Services USA
02.2017 - 01.2021
Bachelor of Arts - Business Administration And Management