Summary
Overview
Work History
Education
Skills
Timeline
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Germaine Johnson

Houston,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

Security Supervisor

Securitas Security Services USA
02.2017 - 01.2021
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Collaborated with management to develop security policies and procedures.
  • Developed and implemented strategies to prevent and respond to security incidents.

Account Manager

Jackson-Glarrow Inc.
02.2021 - 08.2022
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Developed and implemented strategies to increase client retention.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Set and achieved company defined sales goals.

Security Supervisor

Adm Security Services
08.2022 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Collaborated with management to develop security policies and procedures.

Education

Bachelor of Arts - Business Administration And Management

Georgia State University
Atlanta, GA
05.2017

Skills

  • Develop Security Standards
  • Skilled Public Speaker
  • Residential Management
  • Operational Effectiveness
  • Communications
  • Expense Control
  • Time Management
  • Employee Mentoring
  • Mircosoft Excel
  • Customer Rapport
  • Issue Resolution

Timeline

Security Supervisor

Adm Security Services
08.2022 - Current

Account Manager

Jackson-Glarrow Inc.
02.2021 - 08.2022

Security Supervisor

Securitas Security Services USA
02.2017 - 01.2021

Bachelor of Arts - Business Administration And Management

Georgia State University
Germaine Johnson