Germaine Lacsina
San Francisco,CA
Summary
Demonstrates strong leadership skills when put in situations involving groups and activities. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Professional with excellent communication and interpersonal skills honed through diverse interactions with individuals of varying education levels, ages, and cultural backgrounds
Overview
12
12
years of professional experience
Work History
Administrative Supervisor
UCSF Orthotics & Prosthetics
07.2021 - Current
- Manage team of 13 administrative staff; trained new employees on policies, procedures, and applications.
- Provided support during periods of high workload by assisting with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the team's overall performance.
- Exercises sound judgment within established guidelines and practices to make informed decisions and take appropriate actions.
- Trained new employees on company policies, procedures, software applications.
Orthotics & Prosthetics Admin Officer II
UCSF Medical Center
07.2019 - 07.2021
- Led and supported a team of 5 in the Authorization Department by overseeing daily intake, following up on tasks, verifying insurance coverage, updating surgery spreadsheets and work queues.
- Maintained open communication with staff to update them on protocol changes and provided support and training as needed.
- Consistently provided assistance in resolving customer service problems and authorization issues.
Orthotics & Prosthetics Blank Assistant III
UCSF Medical Center
01.2017 - 07.2019
- Managed calls and messages from 4 locations regarding benefit and eligibility requests, as well as scheduling.
- Work with public and private payors to handle benefit insurance inquiries.
- Obtained data; documented and tracked information to ensure it was available for review.
MB Ortho Institute Practice Coordinator II
UCSF Medical Center
01.2015 - 01.2017
- Responded to office phone calls, web appointments, Mychart requests, scheduling emails, and referrals from internal/external departments.
- Registered patient combined with coordinating insurance eligibility and authorization.
- Professionally checked in patients, assisted with payments, and scheduled appointments.
Ophthalmology Blank Assistant III
UCSF Medical Center
08.2015 - 12.2015
- Registered and coordinated new patient appointments under 3 physicians.
- Helped patients schedule surgeries and coordinated their pre-operative and post-operative office visits.
- Verified patient eligibility and benefits; obtained authorization for office visits, procedures, and surgery cases.
MB Ortho Institute Admin Assistant Temp
UCSF Medical Center
08.2014 - 01.2015
- Professionally greeted and welcomed patients at the front desk
- Obtained required documents, gather patient information, register, and verify eligibility as well as confirm coordination of benefits during check-in process using Apex system
- Assisted patients with initial questions regarding appointments, payments and scheduling.
Interpreting Services Admin Assistant Temp
UCSF Medical Center
05.2014 - 08.2014
- Organized daily dispatch operations for the Interpreting Service Department, ensuring efficient coordination and scheduling.
- Responded to calls from providers, staff, interpreters, and outside agencies.
- Independently coordinated interpreter scheduling in a cost-effective and efficient manner.
Senior Admitting Worker Temp
UCSF Medical Center
02.2012 - 02.2013
- Secured encounters by verifying as well as coordinating patient eligibility and benefits
- Spoke to patients to update pre-registration information in Apex system when necessary
- Ensured information is obtained, documented, tracked and available for quality review.
Education
Bachelor Degree in Liberal Arts - Creative Arts
San Francisco State University
San Francisco, CA05.2008
Associate Arts Degree in Universal Studies -
Skyline College
San Bruno, CA05.2005
High School Diploma -
El Camino High School
South San Francisco, CA05.2002
Skills
- Deadline-oriented
- Compliance Monitoring
- Workload prioritization
- Workflow Planning
- Multitasking and Organization
- Customer Service
- Proficient in Apex
Timeline
Administrative Supervisor
UCSF Orthotics & Prosthetics
07.2021 - Current
Orthotics & Prosthetics Admin Officer II
UCSF Medical Center
07.2019 - 07.2021
Orthotics & Prosthetics Blank Assistant III
UCSF Medical Center
01.2017 - 07.2019
Ophthalmology Blank Assistant III
UCSF Medical Center
08.2015 - 12.2015
MB Ortho Institute Practice Coordinator II
UCSF Medical Center
01.2015 - 01.2017
MB Ortho Institute Admin Assistant Temp
UCSF Medical Center
08.2014 - 01.2015
Interpreting Services Admin Assistant Temp
UCSF Medical Center
05.2014 - 08.2014
Senior Admitting Worker Temp
UCSF Medical Center
02.2012 - 02.2013
Bachelor Degree in Liberal Arts - Creative Arts
San Francisco State University
Associate Arts Degree in Universal Studies -
Skyline College
High School Diploma -
El Camino High School
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