Summary
Work History
Education
Skills
Accomplishments
Affiliations
Training
References
Timeline
Generic

Germaine Morrissette

Asheville,NC

Summary

Committed and motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking opportunities to expand skills while facilitating company growth. Devoted to giving every guest a positive and memorable experience.

Work History

Public Care Attendant

The Inn on Biltmore
Asheville, NC
2023 - Current
  • Demonstrated commitment to providing excellent customer service at all times to ensure Forbes standards are meet.
  • Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing important tasks with.
  • Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk, pool and health center.
  • Sanitized high-touch areas to prevent illness spread.
  • Reported any maintenance issues or damages to management promptly.
  • Communicated with supervisors about facility needs/issues.
  • Responded to emergency spills or messes promptly.
  • Responded quickly to requests from guests or other departments promptly.
  • Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Assisted other departments such as laundry to ensure guest satisfaction.

Room Attendant

The Inn on Biltmore
Asheville, NC
2022 - 2023
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as writing materials, water, coffee and towels.
  • Organized guest living spaces to promote functionality and aesthetics to ensure Forbes standards were met.
  • Reported lost-and-found items promptly to Security.
  • Communicated with supervisors on damages to repair.
  • Followed instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Followed security protocol during and after performing housekeeping services.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Old Navy Brand Ambassador

Old Navy, Gap
Clearwater, FL
2020 - 2021
  • Promoted positive company image through superior customer service experiences.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.

Private In-Home Caregiver

Richard Petticrew
Odessa, FL
2016 - 2020
  • Enhanced quality of life for clients by promoting independence and providing compassionate care.
  • Ensured clients' physical well-being through assistance with personal care tasks such as bathing and dressing, as well as lifting and feeding.
  • Provided companionship and assisted patients in maintaining their psychological care plan.
  • Regularly assessed client cognition to detect any alterations.
  • Managed various cleaning duties including light housekeeping and laundry.

Quality Control and Assurance

Specialty Glass Inc.
Oldsmar, Florida
2010 - 2012
  • Drove continual improvement efforts by strictly adhering to established quality standards and industry benchmarks for products, ensuring consistent delivery of high-quality offerings.
  • Performed quality control and assurance tests on samples to validate result accuracy.
  • Maintained accurate records of calibration and performed routine traceability checks to ensure compliance with quality assurance system.

Veterinary Technician

VCA Clackamas Animal Hospital
Clackamas, Oregon
2008 - 2010
  • Skilled at monitoring vital signs and conducting various lab tests on blood, stool, and other samples. Experienced with pathology and anesthesia procedures.
  • Effectively multitasks and prioritizes to maintain the highest quality care for animals.

Education

Associate of Science - Medical Assisting

Concord Career College
Portland, OR
01-2014

High School Diploma -

Palm Harbor University High School
Palm Harbor, FL
06-2000

Skills

  • Customer service
  • Reliable
  • Attention to detail
  • Teamwork orientation
  • Problem Solving
  • Adaptable and Flexible
  • Initiative-taking
  • Continuous Improvement
  • Multitasking
  • Conflict Resolution
  • Task Prioritization

Accomplishments

  • Employee of the Month, August 2023, Public Area Attendant

Affiliations

  • Community volunteer work, Asheville Community Yoga

Training

  • Active shooter training, Biltmore Estate

References

References available upon request.

Timeline

Public Care Attendant

The Inn on Biltmore
2023 - Current

Room Attendant

The Inn on Biltmore
2022 - 2023

Old Navy Brand Ambassador

Old Navy, Gap
2020 - 2021

Private In-Home Caregiver

Richard Petticrew
2016 - 2020

Quality Control and Assurance

Specialty Glass Inc.
2010 - 2012

Veterinary Technician

VCA Clackamas Animal Hospital
2008 - 2010

Associate of Science - Medical Assisting

Concord Career College

High School Diploma -

Palm Harbor University High School

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Germaine Morrissette