Germaine Murphy
Fort Worth,TX
Summary
Accomplished Director of Operations with a proven track record at Reddy Ice Holdings, enhancing operational efficiency and customer satisfaction by 30%. Expert in strategic planning, process improvement, and leadership, fostering a culture of achievement and innovation. Skilled in risk mitigation and capital spending, adept at driving significant cost reductions and efficiency gains.
Overview
24
24
years of professional experience
Work History
Director of Operations
Reddy Ice Holdings
04.2022 - Current
- Develop and implement operations strategies to ensure organizational objectives are met.
- Oversee daily operations across multiple business units, ensuring seamless coordination and efficient execution of tasks.
- Monitor and analyze operational performance metrics to identify areas of improvement.
- Develop systems and procedures to improve operational safety, production, delivery, quality and team efficiency.
- Develop and maintain operational policies and procedures.
- Manage and monitor site to site and market budgets and expenditures.
- Monitor and evaluate performance of staff and provide feedback as a servant leader.
- Mentor and coach site leaders to foster productive and engaging work environments.
- Develop and implement strategies to ensure customer satisfaction.
- Utilize LEAN manufacturing principles to drive operational excellence.
Director of Operations
Regal Plastics
09.2016 - 03.2022
- Developed and implemented a new operational strategy that increased efficiency by 25% and reduced cost by 20% within the first year.
- Managed a $10M budget and successfully reduced operational cost by 15% through process improvements and strategic partner negotiations.
- Developed and implemented a customer satisfaction strategy that improved overall satisfaction scores by 30% and increased customer retention by 14%.
- Established inventory monitoring and tracking to ensure inventory in standards were met.
- Established quality control and monitoring systems to ensure service standards were met.
- Managed the overall budget to ensure resources were allocated efficiently and effectively.
- Responsible for monitoring operational performance and providing regular updates to executive management and owners.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Assisted in recruiting, hiring and training of team members.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Owner
Murphy's Lawn And Landscaping Company
01.2014 - 08.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Distribution Manager
McLane Company
03.2008 - 04.2014
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Optimized distribution processes by implementing efficient inventory management systems.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Developed and managed operating budget, meeting department goals.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Participated in industry conferences to stay up-to-date on emerging trends, identifying opportunities for innovation within our own distribution processes.
- Oversaw facility maintenance activities, scheduling repairs as needed to keep equipment operating at peak efficiency.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
Operations Manager
Wal-Mart Distribution Center
09.2000 - 03.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Education
Bachelor of Science - International Business
University of Phoenix
Arlington, TX08.2026
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Customer Service Management
- Employee Relations
- Leadership training
- Workforce Planning
- Schedule oversight
- Risk Mitigation
- Capital Spending
Timeline
Director of Operations
Reddy Ice Holdings
04.2022 - Current
Director of Operations
Regal Plastics
09.2016 - 03.2022
Owner
Murphy's Lawn And Landscaping Company
01.2014 - 08.2016
Distribution Manager
McLane Company
03.2008 - 04.2014
Operations Manager
Wal-Mart Distribution Center
09.2000 - 03.2008
Bachelor of Science - International Business
University of Phoenix
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