Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Germaine Ndoye

Accountant/Operations Support
Aurora,CO

Summary

Accountant and Customer Advocate Specialist efficient , fast learning skills with more than 10 years of experience .Known for clear communication to ensure receipt of accurate information for timely responses to customer. Has background in compliance for a global wire transfer industry ,accounting and management. Analytical, quality and detail oriented Working knowledge of staying informed to the government watchlist and also internal to help prevent fraud, money laundering, and scam. I would love to be in a position of direct contact with customers helping to bring your company to the highest level in customer service. Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach.

Overview

21
21
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Account Services Specialist

Nordstrom
Englewood, CO
12.2020 - Current
  • Investigated and resolved accounts, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Process Incoming bankruptcy notifications.
  • Respond to incoming mail from customer and attorneys.
  • Work various queue ( ACDV, Bureau Update ,Block Notifications, Power of Attorney, C&D ) to determine required action and update account.

Operation Support

Nordstrom
Englewood, CO
04.2017 - 11.2020
  • Review account and override online order.
  • Review weekly and monthly new account Clean up Report . Audit customer reward profile .
  • Answer and troubleshoot customer concerns through secure message.
  • Review and verify daily report for the OFAC ( Office of Foreign Assets Control ) and PEP (Politically Exposed Person ) lists.

Financial Services Specialist

Nordstrom
Centennial, CO
05.2015 - 04.2017
  • Answer incoming calls, locate account numbers , assist cardholders with statements , payments and general questions.
  • Update customers information's while following bank regulations and procedures
  • Troubleshooting and helping customers with online issues as reset password , username and others related questions.
  • Educate customer on the Nordstrom Reward program and their available benefits.
  • Adhere to all bank policies , procedures and practices. Review and decide new account applications from store and online.

Tax Preparer Specialist

H & R Block Tax Services
Aurora, CO
01.2022 - Current
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Lead Tax Preparer

Liberty Tax Service
Denver, CO
01.2013 - 04.2020
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.

Customer Service Specialist

MoneyGram
Lakewood, CO
05.2013 - 05.2015
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Credit Advisor

Pamecas
Dakar, Senegal
04.2003 - 08.2007
  • Received and submitted customer payments to further reduce open account balances.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.

Teller

Pamecas
Dakar, Senegal
03.2002 - 04.2003
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Accounting - Business Administration And Management

College ESIG
Senegal
10.1998 - 09.2001

Skills

Local, state and federal tax returns

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Software

Microsoft Words

Microsoft Excel

Powerpoint

Timeline

Tax Preparer Specialist

H & R Block Tax Services
01.2022 - Current

Account Services Specialist

Nordstrom
12.2020 - Current

Operation Support

Nordstrom
04.2017 - 11.2020

Financial Services Specialist

Nordstrom
05.2015 - 04.2017

Customer Service Specialist

MoneyGram
05.2013 - 05.2015

Lead Tax Preparer

Liberty Tax Service
01.2013 - 04.2020

Credit Advisor

Pamecas
04.2003 - 08.2007

Teller

Pamecas
03.2002 - 04.2003

Accounting - Business Administration And Management

College ESIG
10.1998 - 09.2001

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Germaine NdoyeAccountant/Operations Support