Germaine Pugh
Tacoma,WA
Summary
Dynamic professional with a strong attention to detail and a team player attitude. Proven ability to adapt quickly and maintain reliability, ensuring high standards in evaluation processes while fostering positive communication with stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ticket Taker
PeopleReady
09.2025 - Current
- Scanned ride tickets.
- Provided exceptional customer service by assisting patrons with inquiries and directions.
- Collaborated with team members to manage crowds of children safely and without incident.
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
Test Scorer
NCS Pearson Inc.
03.2015 - Current
- Evaluated student responses for accuracy and adherence to scoring guidelines.
- Collaborated with team members to ensure consistent scoring practices across assessments.
- Developed and refined scoring rubrics to enhance evaluation clarity and reliability.
- Trained new scorers on assessment protocols, boosting team efficiency and accuracy.
- Analyzed scoring data to identify trends and areas for improvement in assessment delivery.
- Led quality assurance reviews to maintain high standards in test scoring processes.
- Implemented feedback mechanisms to address scorer performance and improve outcomes.
- Facilitated communication between stakeholders regarding scoring procedures and results adjustments.
- Conducted quality control checks on completed tests to verify scoring accuracy and adherence to established criteria.
Driver Helper
UPS
12.2024 - 01.2025
- Assisted drivers in loading and unloading packages efficiently.
- Followed safety protocols to ensure secure handling of materials.
- Communicated with team members to coordinate delivery schedules.
- Organized packages by destination to enhance delivery accuracy.
- Supported drivers during route navigation for timely deliveries.
- Maintained cleanliness and organization of delivery vehicle interiors.
- Adapted quickly to changing schedules and delivery priorities.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
Delivery Driver
Uber Eats
01.2024 - 10.2024
- Navigated routes using GPS technology to ensure timely deliveries.
- Maintained vehicle cleanliness.
- Adapted quickly to changing schedules and priority deliveries as needed.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries.
- Communicated effectively with customers regarding delivery status and issues.
Editorial Writer
Skin Biology
01.2017 - 10.2023
- Researched and edited articles on dermatology and pharmacology for publication in scientific journals.
- Collaborated with writers to refine content for clarity and coherence, ensuring alignment with publication standards.
- Designed compelling headlines and subject matter to attract reader interest and increase website visibility.
- Adapted writing style to meet APA scientific format.
Education
Bachelor of Arts - English
University of Washington
Seattle, WA06-1998
Associate of Applied Science - Health Information Technology
Tacoma Community College
Tacoma, WA06-2007
Skills
- Patience and empathy
- Team player attitude
- Strong attention to detail
- Reliability and punctuality
Certification
RHIT, CCS-P, MIcrosoft Office Suite Certified
Languages
French
Professional Working
Timeline
Ticket Taker
PeopleReady
09.2025 - Current
Driver Helper
UPS
12.2024 - 01.2025
Delivery Driver
Uber Eats
01.2024 - 10.2024
Editorial Writer
Skin Biology
01.2017 - 10.2023
Test Scorer
NCS Pearson Inc.
03.2015 - Current
Bachelor of Arts - English
University of Washington
Associate of Applied Science - Health Information Technology
Tacoma Community College