Germaine Roggenkamp
Louisville,KY
Summary
Versatile Administrative professional with a background of successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Administrative Specialist III
Commonwealth Of Kentucky
02.2018 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Conducted research to assist with routine tasks and special projects.
Data Entry Operator
JP Morgan Chase
04.2011 - Current
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
- Collaborated with cross-functional teams, providing accurate data for reports, analyses, and presentations.
- Ensured data security through adherence to strict confidentiality policies and procedures.
Customer Service Representative
Kentucky Higher Education
01.2014 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Chevron
03.1998 - 01.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Communications
Bellarmine University
Louisville, KY05.1998
Skills
- Administrative
- Customer Service
- Microsoft Office
- Teamwork
- Detail Oriented
- Organization
- Time Management
- Problem Solving
- Data Entry
- Customer Relations
- Proofreading
- Verbal Communication
- Spreadsheet Creation
- Document Management
- Confidential Document Control
- Project Planning
- Proficient in Microsoft Office
- Account Reconciliation
- Microsoft Excel
- Office Administration
- Attention to Detail
- File Organization
- Tech-Savvy
- Office inventory management
Timeline
Administrative Specialist III
Commonwealth Of Kentucky
02.2018 - Current
Customer Service Representative
Kentucky Higher Education
01.2014 - 05.2019
Data Entry Operator
JP Morgan Chase
04.2011 - Current
Customer Service Representative
Chevron
03.1998 - 01.2008
Bachelor of Arts - Communications
Bellarmine University
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