Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Germaine Ruede

Dallas,Texas

Summary

A Hospitality expert in the industry. Diligent Sales Coordinator by cementing productive partnerships. Recognized for creative problem-solving skills and ability to identify opportunities to enhance profitability. Skilled relationship builder with exceptional communication abilities. Possesses a charismatic personality that motivates others and thrives in a team environment. Self-motivated, dedicated, and industrious individual known for dependability, punctuality, and consistently positive attitude. Enthusiastic about capitalizing on in-depth understanding of developing and turning around sliding sales to make positive impact.

Overview

32
32
years of professional experience

Work History

Catering & Group Dining Sales Coordinator

Uncle Julio's Corporation
10.2023 - 06.2024
  • Managed approximately 30 incoming calls and emails per day from customers
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Recruiter

Uncle Julio's Corporation
07.2023 - 09.2023
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet staffing needs efficiently.

Group Dining Coordinator

Uncle Julio’s Corporation
01.2018 - 07.2023
  • Managed approximately 50 emails and calls per day from customers
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Guest Relations Manager

Uncle Julio’s Corporation
01.2015 - 01.2018
  • Management of all guest relations and customer service activities throughout the company
  • Responsible for guest relation analysis, customer satisfaction surveys, and troubleshooting
  • Facilitate report distribution to department heads / general managers and C.E.O
  • Manage corporate donations for community outreach.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.

Catering Sales Coordinator

Uncle Julio’s Corporation
01.1999 - 04.2014
  • Optimized event budgets by skillfully balancing client desires with financial constraints without compromising quality or satisfaction.
  • Proactively addressed potential issues during event planning stages minimizing last-minute changes/cancellations and preserving client trust.
  • Enhanced company reputation through diligent attention to detail, personalized service, and consistently meeting or exceeding client expectations.
  • Contributed to team meetings, sharing insights and strategies with colleagues fostering a supportive and collaborative work environment.
  • Monitored industry trends and competitor offerings to ensure continued relevance and competitiveness in the market.

Repair & Maintenance Coordinator

Uncle Julio’s Corporation
08.1995 - 08.1996
  • Coordinated and executed daily repair and maintenance for eight restaurants
  • Managed corporate shipping services.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.

Dallas Area Restaurant Office Manager

Uncle Julio’s Corporation
08.1996 - 12.1999
  • Responsible for managing human resource and payroll functions
  • Coordinated and implemented corporate policies and procedures
  • Managed inventory control.

National Account Coordinator

Glazier Foods Corporation
01.1994 - 08.1995
  • Coordinated sales for national accounts
  • Managed food and supply distribution for national accounts.
  • Developed long-lasting relationships with key clients by providing personalized support and identifying opportunities for growth.

Sales Coordinator

Glazier Foods Corporation
01.1993 - 01.1994
  • Responsible for coordinating the sales departments local accounts.

Head wait / Trainer

Saltwater Grill Restaurant
01.1992 - 01.1993

Skills

  • CaterEase
  • TripleSeat
  • Customer Communication
  • Goals and performance
  • Strong enthusiasm
  • Exceptional leader
  • P & L
  • Sales Reporting

Accomplishments

  • Catering Sales / Special Events Coordinator, Uncle Julio’s Corporation, 01/01/99, Present, Management and administration of catering operations for three markets: DFW, Washington DC, Atlanta., Facilitate daily operations of catering department and direct staff in absence of Director., Information analysis and reporting to accounting office., Quality control manager., Menu / Product Development for catering and corporate special events., Responsible for catering sales activities that resulted in 40% increased annual revenue.
  • Guest Relations Manager, Uncle Julio’s Corporation, 01/01/99, Present, Management of all guest relations and customer service activities throughout the company., Responsible for guest relation analysis, customer satisfaction surveys, and troubleshooting., Facilitate report distribution to department heads / general managers and C.E.O., Manage corporate donations for community outreach.
  • Corporate Restaurant Coordinator, Uncle Julio’s Corporation, 01/01/97, 01/01/99, Coordinated and executed daily repair and maintenance for eight restaurants., Managed corporate shipping services.
  • Dallas Area Restaurant Office Manager, Uncle Julio’s Corporation, 01/01/95, 01/01/97, Responsible for managing human resource and payroll functions., Coordinated and implemented corporate policies and procedures., Managed inventory control.
  • National Account Coordinator, Glazier Foods Corporation, 01/01/94, 01/01/95, Coordinated sales for national accounts., Managed food and supply distribution for national accounts.
  • Sales Coordinator, Glazier Foods Corporation, 01/01/93, 01/01/94, Responsible for coordinating the sales departments local accounts.
  • Head Wait / Trainer, Saltwater Grill Restaurant, 01/01/92, 01/01/93

References

Available Upon Request

Timeline

Catering & Group Dining Sales Coordinator

Uncle Julio's Corporation
10.2023 - 06.2024

Recruiter

Uncle Julio's Corporation
07.2023 - 09.2023

Group Dining Coordinator

Uncle Julio’s Corporation
01.2018 - 07.2023

Guest Relations Manager

Uncle Julio’s Corporation
01.2015 - 01.2018

Catering Sales Coordinator

Uncle Julio’s Corporation
01.1999 - 04.2014

Dallas Area Restaurant Office Manager

Uncle Julio’s Corporation
08.1996 - 12.1999

Repair & Maintenance Coordinator

Uncle Julio’s Corporation
08.1995 - 08.1996

National Account Coordinator

Glazier Foods Corporation
01.1994 - 08.1995

Sales Coordinator

Glazier Foods Corporation
01.1993 - 01.1994

Head wait / Trainer

Saltwater Grill Restaurant
01.1992 - 01.1993
Germaine Ruede