EMMANUEL KONWA MOUGA
CUMMING,GA
Summary
Competent BHT, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Maintenance Portion- Organized housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing 5-year background in thoroughly cleaning average of 5 rooms per shift.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician/ BHT
Truelieve
03.2020 - 08.2024
- Facilitated on-site activities, support groups and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Taught clients how to complete basic household chores and prepare food.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Conducted client rounds every hour to check on residents.
- Prepared and submitted daily reports to management.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Counseled and mentored clients on substance use and life choices.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Assisted and counseled patients daily.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Used restraints on clients when appropriate and Handle with Care course
- Medication passer
Cashier
Menard Inc.
09.2019 - 02.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Requested official identification for checks, and purchases over $600 and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and concerns to support positive customer experiences.
- Increased sales 80% by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Helped over 25 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Served needs of more than 4 customers in busy holiday environment.
- Worked closely with front end manager to solve problems and handle customer concerns.
- Assisted customers with special services, account updates and promotional options.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions with 98% accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Self Checkout Host/Cashier
Walmart
04.2019 - 08.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for alcoholic beverage and tobacco product purchases and verified details, consistently meeting strict legal standards of underage sales.
- Diagnosed issues with self-checkout machines and manually processed transactions as needed.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Described products and services in detail to answer customer questions.
- Maintained awareness of product locations to assist customers in finding requested items.
- Assisted customers with self-checkout machine operations.
- Engaged with customers in polite and professional manner, greeting and offering assistance upon entry into store.
- Backed up cashiers during busy periods and breaks.
- Greeted incoming customers and provided directions to different store locations.
- Kept entryways clean, neat and free of hazards such as excess water.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Assisted customers by answering questions and fulfilling requests.
- Prepared and submitted end-of-shift reports using self scanner receipts.
- Served needs of more than 3 customers in busy holiday/big sales environment.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with locating and choosing merchandise in any store department.
- Checked prices for customers and processed items sold by scanning bar codes.
Education
Associates of Business Management - Associates of Business Management
Moraine Park Technical College
Fond Du Lac, WI05.2021
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI01.2019
Skills
- Crisis Intervention
- Client transportation
- Infection control understanding
- Skill-building exercises
- Menu planning
- Documentation skills
- Problem resolution
- First Aid/CPR
- Activity monitoring
Certification
- First Aid/CPR Certified
Timeline
Behavioral Health Technician/ BHT
Truelieve
03.2020 - 08.2024
Cashier
Menard Inc.
09.2019 - 02.2020
Self Checkout Host/Cashier
Walmart
04.2019 - 08.2019
Associates of Business Management - Associates of Business Management
Moraine Park Technical College
High School Diploma -
Fond Du Lac High School
- First Aid/CPR Certified
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