Summary
Overview
Work History
Education
Skills
Awards and Accomplishments
Timeline
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Germaine Whittington

Casa Grande,United States

Summary

Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach and adaptable with excellent planning and problem-solving abilities. Offering 3 years of claims experience and willingness to take on any challenge.

Overview

8
8
years of professional experience

Work History

Warehouse Team Member

Tractor Supply Distribution Center
Casa Grande, AZ
06.2022 - 07.2022
  • Duties, Accomplishments and Related Skills:
  • Receive and process UPS inbound shipments and supply orders
  • Pick store supply and UPS orders and prepare for shipment
  • Move merchandise from receiving dock to proper location, process letdown sheet and re-label merchandise if necessary
  • Verify merchandise order is accurate and complete, stack and wrap merchandise, load in trailer and process documents
  • Conduct job duties that promotes safety
  • Complies with all OSHA and MSDS standards
  • Operates all equipment in safe manner
  • On daily basis, inspects equipment before use
  • Uses Personal Protective Equipment (PPE) as required
  • Maintains clean, neat, and orderly work area

Insurance Claims Specialist

Allstate
Casa Grande, AZ
08.2019 - 02.2022

Duties, Accomplishments and Related Skills:

  • Investigates roles of participants by obtaining information from claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence and updating information on claim progress and help determining coverage and pay outs
  • Experience in examining claims forms, reports, and records to determine insurance coverage eligibility
  • Investigate and assess damage to property, review property damage estimates, and file reports
  • Evaluate, settle claims, apply technical knowledge, and human relations skills to make a fair evaluation
  • Review police reports, medical bills, and property damage reports determining the extent of liability
  • Friendly and professional demeanor, great interpersonal skills and the ability work within deadlines
  • Developed training material for productivity over-reaching company goals

Veteran Support Representative

CASS
Phoenix, AZ
08.2017 - 07.2019
  • Duties, Accomplishments and Related Skills:
  • Assist in designing and creating new programs and activities for substance process improvements
  • Mediate conflicts and resolve issues
  • Assist in implementing process for discharge and upgrades as needed
  • Coordinate with various agencies and internal departments
  • Compiling data and produce reports for analysis, billing and program monitoring cost.

Agent / Cabin Services

Prospect Airline Services
Indianapolis, IN
04.2016 - 07.2017
  • Duties, Accomplishments and Related Skills:
  • Responsible for security of Delta airplanes and cargo
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.

Consultant

Lawson, Blue Horseshoe Solutions
Carmel, IN
02.2014 - 03.2016
  • Duties, Accomplishments and Related Skills:
  • Consulted, implemented, and upgraded projects in Lawson Application Suites of Financials and HR including technical knowledge including Lawson software installations, upgrade software installations
  • Assist in determining human resources, payroll and organizational needs for implementation, conversions and upgrades as well as developing Workflow processes for employees by extracting client data.

Education

Lawson Code Programmer - Computer Science

PeopleSoft Academy
Atlanta, GA
05.1998

Bachelor of Applied Science in Information Technology - Computer Programming

Computer Learning Center
Alexandria, VA
08.1996

Skills

  • Settlement Determinations
  • Accident Investigations
  • Documentation Review
  • Eligibility Determinations
  • Insurance Claim Forms Review
  • Policy Modifications and Updates
  • Fraud Detection
  • Coverage Determination

Awards and Accomplishments

Employee of the Quarter (Diamond Division - Allstate)

Medal of Combat Freedom

Medal of Conduct

Created and Trainer (GHRN) subject matter.

Timeline

Warehouse Team Member

Tractor Supply Distribution Center
06.2022 - 07.2022

Insurance Claims Specialist

Allstate
08.2019 - 02.2022

Veteran Support Representative

CASS
08.2017 - 07.2019

Agent / Cabin Services

Prospect Airline Services
04.2016 - 07.2017

Consultant

Lawson, Blue Horseshoe Solutions
02.2014 - 03.2016

Lawson Code Programmer - Computer Science

PeopleSoft Academy

Bachelor of Applied Science in Information Technology - Computer Programming

Computer Learning Center
Germaine Whittington