Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Germaine Whittington

Germaine Whittington

Tucson,AZ

Summary

Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach and adaptable with excellent planning and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Roads and Grounds Crew

VA Hospital
08.2023 - 02.2024
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Claims Processor / Analyst

Allstate
08.2018 - 02.2022

Duties, Accomplishments and Related Skills:

  • Investigates roles of participants by obtaining information from claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence and updating information on claim progress and help determining coverage and pay outs
  • Experience in examining claims forms, reports, and records to determine insurance coverage eligibility
  • Investigate and assess damage to property, review property damage estimates, and file reports
  • Evaluate, settle claims, apply technical knowledge, and human relations skills to make a fair evaluation
  • Review police reports, medical bills, and property damage reports determining the extent of liability
  • Friendly and professional demeanor, great interpersonal skills and the ability work within deadlines
  • Developed training material for productivity over-reaching company goals

Veteran Support Representative

CASS
08.2017 - 07.2019
  • Duties, Accomplishments and Related Skills:
  • Assist in designing and creating new programs and activities for substance process improvements
  • Mediate conflicts and resolve issues
  • Assist in implementing process for discharge and upgrades as needed
  • Coordinate with various agencies and internal departments
  • Compiling data and produce reports for analysis, billing and program monitoring cost.

Consultant

Lawson, Blue Horseshoe Solutions
02.2014 - 03.2016
  • Duties, Accomplishments and Related Skills:
  • Consulted, implemented, and upgraded projects in Lawson Application Suites of Financials and HR including technical knowledge including Lawson software installations, upgrade software installations
  • Assist in determining human resources, payroll and organizational needs for implementation, conversions and upgrades as well as developing Workflow processes for employees by extracting client data.

Education

Lawson Technical Certification - Lawson Software

Lawson Software , Saint Paul, MN
05.2002

PeopleSoft - Computer Science

PeopleSoft Academy, Atlanta, GA
05-2001

Associate of Science - Software Engineering

Computer Learning Institute. , Alexandria, VA
05-1998

U.S. Army 74C/74B - Information Systems

Fort Gordon , Augusta, GA
08-1995

Skills

  • Settlement Determinations
  • Accident Investigations
  • Documentation Review
  • Eligibility Determinations
  • Insurance Claim Forms Review
  • Policy Modifications and Updates
  • Fraud Detection
  • Coverage Determination

Accomplishments

    Employee of the Quarter (Diamond Division - Allstate)

    Medal of Freedom

    Good Conduct Medal

    Overseas Combat Medal

    Army Service Medal

    (GHRN) Subject Matter Expert

Timeline

Roads and Grounds Crew - VA Hospital
08.2023 - 02.2024
Claims Processor / Analyst - Allstate
08.2018 - 02.2022
Veteran Support Representative - CASS
08.2017 - 07.2019
Consultant - Lawson, Blue Horseshoe Solutions
02.2014 - 03.2016
Lawson Software - Lawson Technical Certification , Lawson Software
PeopleSoft Academy - PeopleSoft , Computer Science
Computer Learning Institute. - Associate of Science, Software Engineering
Fort Gordon - U.S. Army 74C/74B, Information Systems
Germaine Whittington