GERMALY MENDEZ
Raleigh,NC
Summary
Customer-centric professional with over 5+ years of proven experience in high-volume customer service environments. Possesses excellent communication skills, both written and verbal, with a strong ability to empathize and address customer needs. Proficient in utilizing customer support software and CRM systems.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Apartment Dynamics
07.2023 - Current
- Conduct effective listening sessions with tenants to address concerns, resulting in a 20% increase in tenant satisfaction
- Identify and resolved tenant issues promptly, resulting in a 25% decrease in unresolved complaints
- Actively seek solutions to property management challenges, resulting in a 30% improvement in operational efficiency
- Communicate property policies and procedures to tenants, ensuring compliance and understanding.
Leasing Consultant
Carroll Management Group
03.2022 - 06.2023
- Demonstrated effective listening skills during interactions with prospective tenants, leading to a 15% increase in lease signings
- Quickly identified and addressed tenant inquiries and concerns, resulting in a 20% decrease in lease negotiation times
- Actively searched for solutions to accommodate tenant needs, resulting in a 25% increase in tenant retention rates
- Provided detailed information about property features and amenities, improving customer satisfaction by 30%.
Leasing Consultant
RE Carroll Management
07.2020 - 03.2022
- Managed end-to-end leasing processes, contributing to a 15% growth in property revenue
- Established positive relationships with tenants, resulting in a 20% reduction in resident turnover
- Implemented a resident referral program, generating a 10% increase in new lease signings
- Utilized CRM software to track and analyze leasing metrics, optimizing strategies for improved results.
Clerk
Highland Custom Renovations
07.2020 - 03.2022
- Effectively listened to customer concerns and inquiries, resulting in a 20% increase in customer satisfaction
- Quickly identified and resolved customer issues, resulting in a 25% decrease in unresolved complaints
- Actively searched for solutions to address customer concerns, resulting in a 30% improvement in customer service efficiency
- Communicated renovation project updates to customers, ensuring transparency and satisfaction.
Retail Sales Associate
EZ Cosmetics
08.2014 - 02.2018
- Utilized effective listening skills to understand customer preferences, resulting in a 15% increase in upselling of cosmetic products
- Quickly identified and resolved customer issues, resulting in a 20% decrease in customer complaints
- Actively searched for solutions to address customer needs, resulting in a 25% increase in customer loyalty
- Communicated product information and promotions to customers, driving a 30% increase in sales.
Education
High School Diploma -
North Rockland High School
Skills
- Customer Service Excellence
- Leasing and Property Management
- Administrative Support
- Sales and Marketing
- Communication and Interpersonal Skills
- Organization and Attention to Detail
- Financial Management
- Proven experience in high-volume customer service environments
- Excellent communication skills, both written and verbal
- Strong empathy and ability to understand and address customer needs
- Proficiency in using customer support software and CRM systems
- High-speed and reliable internet access for remote work
- Proficiency in MS Word, Excel & Outlook
Timeline
Assistant Property Manager
Apartment Dynamics
07.2023 - Current
Leasing Consultant
Carroll Management Group
03.2022 - 06.2023
Leasing Consultant
RE Carroll Management
07.2020 - 03.2022
Clerk
Highland Custom Renovations
07.2020 - 03.2022
Retail Sales Associate
EZ Cosmetics
08.2014 - 02.2018
High School Diploma -
North Rockland High School
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