Germalyn Calunod
San Jose,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I made it sure daily that I was an asset to the company by building good relationships with clients that developed trust and loyalty and delivered customer-oriented services that resulted to repeat customers.
Overview
1
1
year of professional experience
Work History
Teller/Customer Service Representative
Universal Storefront Services Corporation
Metro Manila, Philippines
04.2011 - 06.2012
- Received and processed customer transactions, including domestic and international money remittance, ticket booking, and bills payment.
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding Universal Storefront Services Corporation products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained clean and organize workplace daily.
Education
Bachelor of Science - Business Administration And Management
Negros Oriental State University
Dumaguete City, Negros Oriental, Philippines03-2010
Skills
- Excellent time management skills
- Cash handling and management
- Exceptional customer service
- Cash counting
- Rapid data entry skills
- Hospitality and accommodation
- Excellent communication skills
- Safe and vault operation
- Friendly
- Positive
- Cheerful
- Approachable
- Reliable
Languages
English
Professional
Tagalog
Professional
Timeline
Teller/Customer Service Representative
Universal Storefront Services Corporation
04.2011 - 06.2012
Bachelor of Science - Business Administration And Management
Negros Oriental State University
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