German Martinez
Conshohocken,PA
Summary
Experienced professional in talent development, leadership, and customer service. Skilled in coaching teams, resolving employee concerns, and driving engagement through effective training programs. Recognized for developing future leaders, earning performance awards, and fostering positive workplace cultures that enhance productivity and contribute to business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Alithias
11.2023 - Current
- Facilitated patient access by scheduling appointments and coordinating referrals.
- Engaged with various teams to design customized patient care strategies.
- Analyzed care access barriers including financial constraints and language obstacles.
- Contributed to discussions on optimal approaches for patient care during team meetings.
- Ensured compliance with regulatory standards related to patient privacy (HIPAA) and safety protocols within the healthcare setting
- Collaborated with insurance companies or third-party payers to obtain pre-authorization for medical procedures or treatments when necessary
- Provided emotional support to patients during challenging times by actively listening empathetically
- Coordinated and facilitated patient care by serving as a central point of contact for patients, families, and healthcare providers
Assistant Manager
Rite Aid
01.2023 - 11.2023
- Directed overall store operations focusing on stock management, staff rosters, and financial handling.
- Applied effective sales techniques, leading to higher earnings.
- Coordinated all aspects of the hiring process.
- Achieved sales goals and upheld company standards by improving staff development.
- Handled employee relations matters, resolving conflicts and promoting a positive work culture
Refund Clerk
Envision Healthcare
12.2020 - 01.2023
- Advanced from Posting Clerk II.
- Utilized Embillz to manage billing operations for health care providers.
- Operated effectively within a hybrid schedule.
- Maintain and revise financial documentation.
- Supervised distribution of provider mail, ensuring checks reached appropriate supervisors with accuracy.
- Processed billing statements and amounts.
- Ensured all refund procedures met compliance standards.
- Experience in accounts receivable, billing, and insurance claims
- Utilized refund numbers and check references to track and process refunds accurately.
- Utilized virtual fax systems to create document numbers, streamlining document management processes and enhancing organizational efficiency
- Possess in-depth understanding of EOBs, payer guidelines, and insurance claim processes.
Manager in Training
TCC- The Cellular Connection
10.2018 - 10.2020
- Directed efficient store opening and closing tasks, managing cash handling meticulously.
- Aligned training initiatives with business goals while fostering professional growth among new employees.
- Maximized employee potential and productivity through targeted improvements.
- Cultivated a supportive work environment conducive to high employee satisfaction.
- Developed and implemented strategic plans to surpass sales goals, fostering consistent year-over-year growth.
- Engaged in community outreach event distributing school supplies and bags to children.
- Excelled in leading district-level B2B efforts.
- Achieved distinction as leading B2B salesperson in PHI/NJ area consistently over a six-month period.
- Received accolade for outstanding sales results and profitability in Speck accessory market.
- Collaborated with a variety of vendors for the setup of community events offering raffle prizes.
Store Manager
Victra - Verizon Wireless Premium Retailer
04.2018 - 10.2018
- Executed efficient store operations from open to close.
- Screened and recruited top talent during interview processes for multiple stores.
- Handled cash transactions efficiently, ensuring secure procedures.
- Supervised accurate inventory tracking for steady supply.
- Created and updated weekly schedules to optimize staffing levels.
- Guided new team members through organizational rules, methods, and superior customer interaction standards.
- Enhanced financial performance by moving from the lowest to third place in district-wide profit assessments.
- Achieved significant increase in store profitability within a short period through strategic planning and effective team leadership
- Exceeded sales targets consistently by implementing effective sales strategies and providing leadership to the sales team
Wireless Sales Associate
TCC- The Cellular Connection
07.2017 - 03.2018
- Managed store opening and closing procedures, ensuring smooth operations and exceptional customer experiences
- Provided expert tech support to customers, addressing their device-related inquiries and enhancing satisfaction
- Cultivated strong customer relationships by actively listening to their needs and tailoring solutions to exceed expectations
- Demonstrated proficiency in cash handling, maintaining accuracy and security in financial transactions
- Consistently surpassed monthly sales quotas, driving gross profit growth through strategic sales techniques
- Ensured compliance by verifying customer identification during new line activations, upholding company standards
- Transitioned to a store manager role, showcasing leadership potential and dedication to career growth
- Engaged in community outreach initiatives, contributing to a company-sponsored event providing school supplies to children in need
Assistant Manager
Gymboree
10.2015 - 07.2017
- Provided personalized styling assistance to customers, enhancing their shopping experience and driving sales
- Demonstrated proficiency in cash handling and promoted company credit card offerings to increase customer engagement and loyalty
- Played a pivotal role in employee development by training team members, resulting in three workers progressing to leadership roles
- Orchestrated store promotions by setting up captivating signage and posters, contributing to increased foot traffic and sales
- Managed store operations, including opening and closing procedures, inventory organization, and conducting inventory counts
- Conducted annual performance evaluations, recognizing and rewarding employee achievements while identifying areas for growth
- Fostered a collaborative environment by establishing effective communication channels between management and sales associates
- Ensured financial integrity by handling weekly bank deposits and maintaining accurate records
Human Resources Assistant
Diamond Wireless
09.2013 - 10.2015
- Evaluated resumes and facilitated the interview scheduling process.
- Led orientation and administrative setup for incoming employees.
- Responded to employee inquiries regarding company policies, benefits, and procedures in a timely and professional manner
- Assisted with payroll administration by verifying timesheets, calculating overtime hours, and resolving any discrepancies
- Supported HR manager in organizing training programs for employees to enhance their skills and knowledge
- Managed employee offboarding process by conducting exit interviews, collecting company property, and processing termination paperwork
- Collaborated with hiring managers to create detailed job descriptions that accurately reflected position requirements
- Prepared reports on key HR metrics such as turnover rate, time-to-fill vacancies, and training participation rates for management review
- Maintained a thorough understanding of employment laws, regulations, and industry trends to ensure HR practices remained compliant
Assistant Manager
Krazy City
06.2010 - 09.2013
- Ensured a safe environment for employees, customers, and vendors by proactively identifying and mitigating potential hazards, demonstrating a strong commitment to workplace safety and compliance
- Conducted accurate store inventory counts, demonstrating meticulous attention to detail and organizational skills crucial for effective inventory management
- Verified customer identification and assisted with event scheduling, showcasing exceptional customer service and attention to customer needs
- Played a key role in hiring and training new employees, fostering a positive work environment and contributing to team cohesion and productivity
- Worked closely with security personnel to prevent escalations, demonstrating effective communication and conflict resolution skills in managing challenging situations
Education
Associate of Applied Science - Business
DeVry University
RemoteHigh School Diploma - History
Plymouth Whitemarsh High School
Whitemarsh, PA06.2010
Skills
- ADP
- Medical billing
- Filing
- Microsoft Powerpoint
- Analysis skills
- Clerical experience
- Computer skills
- Data entry
- QuickBooks
- Office experience
- Organizational skills
- Typing
- Cash register
- Accounting
- Management
- Accounting software
- Word processing
- Phone etiquette
- Sales
- Cold calling
- Negotiation
- ERP systems
- POS
- Microsoft Outlook
- 10 key typing
- Account management
- Supervising experience
- Human resources
- Salesforce
- Communication skills
- HRIS
- Customer service
- Patient confidentiality
- Care coordination
- Insurance expert
Certification
- Critical Thinking: Drawing Sound Conclusions, 09/01/24, Skillsoft
- Critical Thinking: Challenging Assumptions, 08/01/24, Skillsoft
- Workplace Diversity, Equity, and Inclusion in Action, 07/01/24, Skillsoft
- Samsung Mobile Specialist, 09/01/14, Samsung
- Samsung Mobile Expert, 09/01/14, Samsung
- Samsung Mobile Associate, 08/01/14, Samsung
- Driver's License
Additional Information - Typing Speed
70 words per minute and 279 characters per minute
Timeline
Patient Care Navigator
Alithias
11.2023 - Current
Assistant Manager
Rite Aid
01.2023 - 11.2023
Refund Clerk
Envision Healthcare
12.2020 - 01.2023
Manager in Training
TCC- The Cellular Connection
10.2018 - 10.2020
Store Manager
Victra - Verizon Wireless Premium Retailer
04.2018 - 10.2018
Wireless Sales Associate
TCC- The Cellular Connection
07.2017 - 03.2018
Assistant Manager
Gymboree
10.2015 - 07.2017
Human Resources Assistant
Diamond Wireless
09.2013 - 10.2015
Assistant Manager
Krazy City
06.2010 - 09.2013
High School Diploma - History
Plymouth Whitemarsh High School
Associate of Applied Science - Business
DeVry University
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