Summary
Overview
Work History
Education
Skills
Accomplishments
Career Overview
Certification
Languages
Timeline
Generic
GERMAN ARBOLEDA

GERMAN ARBOLEDA

Riverview,FL

Summary

Driven to achieve successful sales every day, persisting even when tiredness sets in. Making continuous efforts to secure victory, never allowing a sense of failure at the end of the day. Doing so, will sow the seeds of tomorrow's triumph and gain an undeniable advantage over those who limit their efforts to a set schedule.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Specialist

Lowes Home Improvement Stores
01.2022 - Current
  • Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
  • Built strong client relationships through consistent communication and effective problem-solving
  • Offered Lowe's Advantage Rewards CC card to get $100 off and 5% off daily basis, Would you like to get one to be approved? Please move on and get one.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Attended monthly sales meetings and quarterly sales training.
  • When each day ends, regardless of whether it has been a success or a failure, will attempt to achieve one more sale. When my thoughts beckon my tired body homeward will resist the temptation to depart. Will try again. will make one more attempt to close with victory, and if that fails will make another. Never will allow any day to end with a failure. This will plant the seed of tomorrow’s success and gain” an insurmountable advantage over those who cease their labor at a prescribed time.

Sales Lead Generator

Ars/rescue Rooter Of Illinois
01.2015 - 01.2022
  • Communicate with Sales Representative and/or General Manager daily regarding leads generated
  • Attends all training programs as required
  • Follows the guidelines for the Senior Care, Ethics, and Quality Assurance Process
  • Greeted customers and helped with product questions, selections, and purchases.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
  • Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
  • Scheduled sales appointments to discuss products and services and to close qualified leads.
  • Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
  • Attained $ 80000 in sales targets every month.

Account Executive - Payables and Receivables

Calling Center
01.2014 - 01.2015
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers
  • Review and edit of drawings in the Home Depot Measurement Services [HDMS] installation program
  • Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
  • Qualified leads, built relationships, and executed sales strategies to drive new business.
  • Designed program and maintenance plans to monitor product inventories.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Gathered, evaluated, and summarized account data in detailed financial reports.
  • Presented audit findings to the accounting manager after reviewing results and paperwork.

Member Service Representative

Molina Healthcare
01.2012 - 01.2015
  • Respond to 30 incoming calls from members and providers including provider claims calls
  • Engage and collaborate with other departments as applicable
  • Demonstrate positive working relationships with peers and effectively manage conflict
  • Attend meetings and training sessions as scheduled
  • Show flexibility in meeting changing performance objectives consistent with Molina and department objectives
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Accounts Receivable and processing payments from premium account members
  • Accurately record all calls in QNXT as applicable
  • Advise callers of outstanding HEDIS services needed
  • Assists callers with Web Portal registration and utilization.

Branch Relationship Banker

Bank of America
01.2011 - 01.2014
  • Responded to all customer inquiries in a professional and timely manner
  • Secured past due loan payments and resolved the payments delinquency issue
  • Prepared weekly and monthly sales analysis reports, work with senior management to identify new sales opportunities and ensure compliance with all corporate programs
  • Coordinated with co-workers to provide team- centers customer service
  • Sought business opportunities through referrals from existing client relationships
  • Recognized for the ability to maintain effective relationships with internal partners and customers in order to gain trust.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Worked with clients to address and respond to client and partnership management issues.
  • Increased daily sales by 90% by upselling banking products and financial services to customers.

Education

High School Diploma -

Cesar Dominguez
South America
07.1982

Skills

  • Sales Pipeline Management
  • Lead Generation
  • Customer Needs Assessment
  • Relationship Building
  • Persuasive Strategies
  • Speech Clarity
  • Attention to Detail
  • Active Listening
  • Customer Inquiry and Response

Accomplishments

  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Career Overview

Attention to Detail

Digital Literacy

Creativity / Adaptability

Problem Solving

Ability to work in a Team

Strong Work Ethic

Time Managements

Top Leaderships 

Analytical and Quantitative Skills

Multicultural / Bilingual 




Certification

• Employee of the Year, ARS, 2019

• Sales Excellence Award (204.4% of 2018 second half budget), The Home Depot, 2019

• ARS Sales Excellence Award, The Home Depot, Outstanding sales achievement, 2018

• Outstanding performance rating, ARS, 2017, 2018

• Platinum and Silver Level in Sales, Banana Republic, February & May 2008 (Platinum Circle Club Award)

• Quarterly Award of Excellence, Bank of America, 3Q/4Q 2007

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Specialist

Lowes Home Improvement Stores
01.2022 - Current

Sales Lead Generator

Ars/rescue Rooter Of Illinois
01.2015 - 01.2022

Account Executive - Payables and Receivables

Calling Center
01.2014 - 01.2015

Member Service Representative

Molina Healthcare
01.2012 - 01.2015

Branch Relationship Banker

Bank of America
01.2011 - 01.2014

High School Diploma -

Cesar Dominguez

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GERMAN ARBOLEDA