German Castillo Jr
Napa,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction in my past Jobs, showcasing expertise in Landscape Management and bilingual communication skills. Achieved significant improvements in winery tasks and guest relations, leveraging physical stamina and a results-driven approach to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Farm Labor/Winery Worker
Vine & Valley Farm Labor
Napa, CA
08.2024 - 12.2024
- Participated in inspection, grading and post-harvest treatment of crops.
- Maintained records related to grape sources, production yields, blending ratios.
- Managed inventory levels of raw materials and finished goods as necessary.
- Retained strong knowledge of fertilizer application and chemical handling safety.
- Performed regular maintenance on barrels and tanks used in the aging process.
- Transported barrels, cases and kegs between various locations around the winery grounds.
- Dumped or poured specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Saved collected water and washed product lines and vessels to maintain adequate housekeeping.
- Turned valves and moved controls to admit, drain and separate materials.
- Planted grapevines, pruned vines, and monitored vineyard health.
- Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
- Completed day-to-day duties accurately and efficiently.
Head Waiter
La Cheve Bakery & Brews
Napa, CA
05.2021 - 08.2024
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Implemented new POS system and trained staff members on use.
- Maintained an accurate record of all orders taken by waitstaff.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assigned serving staff to specific stations throughout the restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted guests upon arrival and escorted them to their tables.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new waiters on food service procedures and customer service standards.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Provided exceptional service to high volume of daily customers.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Built relationships with regular customers through personalized service.
- Worked with cross-functional teams to achieve goals.
Landscape Worker
Caymus Vineyards
Fairfield, CA
05.2020 - 08.2021
- Installed sprinkler systems for residential and commercial customers.
- Planted different varieties of trees, across many locations.
- Operated front end loader to move dirt and different base materials.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Performed routine inspections on all heavy machinery prior to use.
- Connected hydraulic hoses, belts and mechanical linkages to tractors.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Loaded rocks, debris and other materials from heavy equipment.
- Worked effectively in team environments to make the workplace more productive.
- Laid sod pieces over prepared areas of soil in order to establish new lawns.
- Performed routine maintenance on all types of landscaping equipment.
Landscape Worker
Wine Valley Landscape
Napa, CA
07.2015 - 05.2020
- Installed sprinkler systems for residential and commercial customers.
- Trimmed flowers and cleaned flower beds.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Raked, mulched and composted leaves.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Assisted in planting trees and shrubs according to landscape design plans.
- Removed debris from work sites after completion of each project.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Constructed fences around properties in order to provide privacy or security.
- Pruned and trimmed hedges, trees and shrubs with chainsaws and shears.
- Communicated effectively with clients regarding project timelines and expectations.
- Prepared estimates for labor costs associated with landscaping projects.
- Applied chemicals to control weeds, reduce insect infestation, and maintain soil fertility.
- Used hand and power tools or equipment to complete wide range of landscape and irrigation tasks.
- Prioritized and organized tasks to efficiently accomplish service goals.
Service Valet/Bell Attendant
The Westin Veresa
Napa, CA
03.2016 - 07.2018
- Inspected vehicles for damages prior to parking or retrieving them.
- Responded promptly to any requests from guests or management staff.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted customers and opened car doors to enhance service.
- Maintained professional appearance while representing the company in public settings.
- Displayed a positive attitude during interactions with customers and colleagues.
- Responded to questions about local area and company services.
- Assisted customers with loading luggage into their cars before departing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to guest complaints in a courteous manner while resolving issues quickly and effectively.
- Assisted with room moves when necessary due to overbooking situations.
- Greeted guests with a friendly and welcoming attitude.
- Communicated regularly with supervisor regarding any concerns or issues that arose.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Napa High School
Napa06-2015
Some College (No Degree) -
Napa Valley College
Napa, CASkills
- Physical stamina and strength
- Irrigation system operation
- Erosion control
- Bilingual in Spanish and english
- Time management capabilities
- Team player mentality
- Problem-solving
- Ability to follow directions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Rutherford Fire Department
- Volunteer Firefighter
- Since August 2023
Timeline
Farm Labor/Winery Worker
Vine & Valley Farm Labor
08.2024 - 12.2024
Head Waiter
La Cheve Bakery & Brews
05.2021 - 08.2024
Landscape Worker
Caymus Vineyards
05.2020 - 08.2021
Service Valet/Bell Attendant
The Westin Veresa
03.2016 - 07.2018
Landscape Worker
Wine Valley Landscape
07.2015 - 05.2020
High School Diploma -
Napa High School
Some College (No Degree) -
Napa Valley College
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