Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations.
Overview
10
10
years of professional experience
Work History
English Language Instructor for Children, Teens, and Adults
Harmon Hall
01.2016 - 01.2017
Developed and delivered personalized lesson plans that improved student comprehension and engagement.
Instructed diverse groups in English language skills and cultural understanding.
Caregiver
APAC (Association Pro People with Cerebral Palsy)
02.2017 - 09.2018
Implemented individualized treatment plans to enhance patient independence and improve quality of life
Call Center Helpline Specialist
Disaster Distress Helpline
12.2019 - 06.2020
Provided crisis intervention and emotional support to individuals experiencing mental health emergencies.
Customer service representative
Listen Trust
01.2020 - 01.2024
Managed high volume of calls by identifying needs and delivering accurate, timely solutions.
Front Desk Manager
Aarchway inn
01.2024 - 01.2026
Led front desk operations, promoting teamwork and a positive work culture
Managed front desk operations ensuring smooth guest check-ins and check-outs.
Supervised front desk staff, providing training and support for daily tasks.
Addressed guest inquiries and resolved issues to maintain high customer satisfaction.
Education
Bachelor's - Psychology, clinical psychology
Unison College
Skills
Patient care
Customer service
Effective communication
Attention to detail
Problem solving
Multitasking
Front desk operations
Call management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Manager
Aarchway inn
01.2024 - 01.2026
Customer service representative
Listen Trust
01.2020 - 01.2024
Call Center Helpline Specialist
Disaster Distress Helpline
12.2019 - 06.2020
Caregiver
APAC (Association Pro People with Cerebral Palsy)
02.2017 - 09.2018
English Language Instructor for Children, Teens, and Adults