Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

German Franco

Los Angeles,CA

Summary

Experienced customer service agent proficient with strong communication, problem-solving skills, and a passion to maximize customer satisfaction. Proficient in exceeding performance goals in fast paced environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

5
5
years of professional experience

Work History

Airport Customer Service Agent

Delta Airlines LAX
11.2021 - Current
  • Supported gate staff with boarding and controlling passengers affected by delays.
  • Offered assistance to passengers using self-service check-in kiosks.
  • Informed travelers about flight and airport updates through public service announcements.
  • Helped passengers find designated locations for baggage checking and aircraft boarding.
  • De-escalated problematic customer concerns, maintaining calm and friendly demeanor
  • Provided outstanding service to new and long-standing customer by attending closely to concerns and developing solutions

Car Sales Consultant

Honda Santa Monica
07.2020 - 08.2021
  • Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals.
  • Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals.
  • Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
  • Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after-sales support.
  • Captured consistent customer sales with friendly, knowledgeable support.
  • Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment.

Asset Protection Specialist

Target Corporation
06.2019 - 07.2020
  • Maintained updated knowledge of company policies and procedures related to loss prevention.
  • Observed high-target theft areas with CCTV and covert monitoring strategies.
  • Conducted in-depth investigations into identified and suspected cases of theft.
  • Directed store associates and management to engage in theft-mitigation strategies.

Sales Associate

Home Depot
11.2017 - 06.2019
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Checked sister stores and online options to locate items for customers.
  • Created great customer experiences with personalized sales support.
  • Discussed promotions and special offers to customers to increase sales.
  • Built attractive displays and merchandised products.
  • Delivered consistent service to develop customer base.

Education

Business Administration And Management

Santa Monica College
Santa Monica, CA

Hawthorne High School
Hawthorne, CA
06.2017

Skills

  • Problem solving skills
  • Calm demeanor
  • Experience in hospitality
  • Experience with sensitive information
  • Time management
  • Positive and professional
  • Strong communication

Languages

Spanish
English

Timeline

Airport Customer Service Agent

Delta Airlines LAX
11.2021 - Current

Car Sales Consultant

Honda Santa Monica
07.2020 - 08.2021

Asset Protection Specialist

Target Corporation
06.2019 - 07.2020

Sales Associate

Home Depot
11.2017 - 06.2019

Business Administration And Management

Santa Monica College

Hawthorne High School