Microsoft
German Haynes
Owner/Customer Service
Franklin,TN
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner
Exclusive Cuts
Franklin , TN
2015.11 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
Delivery Manager
Chadwell Supply
Nashville , TN
2013.07 - 2015.10
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Mentored junior team members to develop their skills and advance within the organization.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
Retention/Customer Service Representative
Verizon Wireless
Franklin , TN
2011.03 - 2013.06
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
Computer Tech/Customer Service Representative
Office Depot Inc
FRanklin , TN
2008.01 - 2011.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Franklin High School
Franklin, TN 2024.05 - 2024.10
Skills
Business Management
Customer Relations
Client Service
Business marketing
Problem-Solving
Self Motivation
Customer Service Management
Client Account Management
Customer Retention
Software
Timeline
High School Diploma -
Franklin High School
2024.05 - 2024.10
Owner
Exclusive Cuts
2015.11 - Current
Delivery Manager
Chadwell Supply
2013.07 - 2015.10
Retention/Customer Service Representative
Verizon Wireless
2011.03 - 2013.06
Computer Tech/Customer Service Representative
Office Depot Inc
2008.01 - 2011.03
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