German Hernandez
Houston,TX
Summary
A result-driven with a proactive attitude and a solid work ethic, known for my ability to learn quickly. My effective communication skills help me collaborate well within dynamic teams, leading to our shared success. I’m dedicated to bringing innovative solutions that align within our business goals.
Overview
5
5
years of professional experience
Work History
Retail Store Lead
Downtown Aquarium
Houston, TX
07.2021 - Current
- Greeted customers to determine wants or needs.
- Maintained store cleanliness by delegating tasks related to stocking shelves, dusting, and vacuuming.
- Provided feedback on employee performance reviews and disciplinary action when needed.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Supervised staff members to ensure quality customer service was provided at all times.
- Performed daily opening and closing duties including counting cash drawers.
- Assisted in training new staff members.
Visual Merchandising Team Lead
Downtown Aquarium
Houston, TX
07.2021 - Current
- Implemented corporate visual standards via planogram updates, emails, and verbal feedback.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Developed and implemented creative visual merchandising strategies to drive sales and increase customer engagement.
- Created retail displays to highlight products and drive sales according to corporate strategy.
- Executed merchandising and floor moves based on seasonal changes, business needs, and trends.
Stockroom Lead
Downtown Aquarium
Houston, TX
07.2021 - Current
- Conducted regular physical inventories to ensure accuracy of the stockroom's database system.
- Organized stockroom to ensure easy access to products.
- Maintained accurate records of all incoming and outgoing shipments in the stockroom.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Executed price changes, markdowns, and transfers as directed.
- Coordinated with management to identify and resolve inventory discrepancies on any invoices
Food Runner/Food Server
RodeoHouston
Houston, Texas
02.2020 - 03.2022
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Helped train new food runners and share best practices and operational knowledge.
- Maintained cleanliness and organization of serving stations and dining areas.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
Retail Sales Associate
Houston Zoo
Houston, TX
10.2019 - 01.2020
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Handled returns and exchanges according to company policies.
Education
Associate of Applied Science - Pastry Arts
Houston Community College
Houston, TXSkills
- Effective communication
- Organization
- Reliability
- Goal driven
- Leadership
- Collaborative
Timeline
Retail Store Lead
Downtown Aquarium
07.2021 - Current
Visual Merchandising Team Lead
Downtown Aquarium
07.2021 - Current
Stockroom Lead
Downtown Aquarium
07.2021 - Current
Food Runner/Food Server
RodeoHouston
02.2020 - 03.2022
Retail Sales Associate
Houston Zoo
10.2019 - 01.2020
Associate of Applied Science - Pastry Arts
Houston Community College
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