Summary
Overview
Work History
Education
Skills
Timeline
Generic

German Ibarra

Tempe,AZ

Summary

Dynamic leader with proven success in operations management and team development at Burlington. Excelled in recruitment, training, and mentoring, enhancing store performance and reducing turnover. Skilled in customer service and bilingual communication,. Achieved significant improvements in efficiency and profitability through strategic planning and problem-solving. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

13
13
years of professional experience

Work History

Store Manager

Burlington
03.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Assistant Store Manager

Burlington
10.2018 - 08.2021
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales/Customer Service Representative

Burlington
03.2016 - 10.2018
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team..
  • Consistently met or exceeded sales targets through effective leadership of the sales team.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hiring and Recruiting Manager

Integrity Staffing
03.2015 - 02.2016
  • Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Negotiated job offers to attract top talent and keep organization competitive in job market.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Recruited top talent to maximize profitability.

Director of Childcare

Kinderland
05.2011 - 03.2015
  • Evaluated program effectiveness regularly through data analysis and made necessary adjustments to meet desired outcomes.
  • Optimized classroom layouts with age-appropriate materials that foster exploration, creativity, social-emotional development while also supporting academic growth.
  • Oversaw licensing compliance by staying current on regulations and ensuring all staff members adhered to established guidelines.
  • Ensured staff-to-child ratios were consistently met, adjusting schedules and staffing levels when needed to maintain quality care.
  • Spearheaded fundraising events that generated additional revenue for facility improvements and enrichment programs for children.
  • Developed strong parent partnerships by maintaining open communication and addressing concerns promptly and professionally.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Managed program paperwork and child records to comply with state requirements.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Stayed current on guidelines to maintain compliant program operations.

Education

Associate of Arts - Child Development

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

High School Diploma -

Westwood High School
Mesa, AZ
05.2011

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Inventory Management
  • Shift Scheduling
  • Recruitment and hiring
  • Operations Management
  • Work Planning and Prioritization
  • Bilingual or Multilingual
  • Coaching and Mentoring

Timeline

Assistant Store Manager

Burlington
10.2018 - 08.2021

Store Manager

Burlington
03.2016 - Current

Sales/Customer Service Representative

Burlington
03.2016 - 10.2018

Hiring and Recruiting Manager

Integrity Staffing
03.2015 - 02.2016

Director of Childcare

Kinderland
05.2011 - 03.2015

Associate of Arts - Child Development

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Westwood High School

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German Ibarra