German Juarez
New York,NY
Summary
Adept in guest service and reservation coordination, I significantly enhanced customer satisfaction and efficiency at IHOP by streamlining seating processes and coordinating events. My exceptional communication skills and ability to manage multiple tasks, such as handling to-go orders and maintaining a clean environment, contributed to a noticeable improvement in service delivery and workplace productivity.
Overview
3
3
years of professional experience
Work History
Head Hostess
IHOP
10.2023 - Current
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Food Delivery Driver
Ave X Bagels
05.2021 - 10.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma - Carpentry
New Utrecht High School
Brooklyn, NYSkills
- Guest service
- Exceptional communication
- Customer Service
- Hospitality service expertise
- Cleaning and sanitation
- Professional Attitude
- Multitasking
Timeline
Head Hostess
IHOP
10.2023 - Current
Food Delivery Driver
Ave X Bagels
05.2021 - 10.2023
High School Diploma - Carpentry
New Utrecht High School
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