GERMAN LOZANO
Summary
Customer Service Specialist with a strong foundation in customer service, recognized for maintaining a 99.8% positive feedback rating across numerous transactions. Skilled in resolving inquiries and complaints, fostering long-term customer relationships, and enhancing the shopping experience through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
E-commerce Store Owner
Sole Proprietor
Taft, CA
01.2024 - Current
- Optimized product listings with targeted SEO keywords, increasing daily store traffic by 35%
- Maintained a 99.8% Positive feedback rating across 500+ transactions by delivering top tier customer service.
- Handled customer inquiries and resolved complaints effectively.
Security Officer
Espinoza Security Patrol
01.2023 - 12.2023
- Conducted regular patrols to enhance safety of property and personnel, reducing risk of security breaches.
- Conducted 15+ patrols per shift to maintain security and deter potential incidents.
- Monitored entrances, exits, and surveillance cameras to prevent unauthorized access and enhance property security.
- Investigated reported incidents of theft or vandalism to identify patterns and strengthen security measures.
Combo Clerk
Albertsons
11.2018 - 04.2021
- Resolved customer complaints with a 98% success rate, reducing repeat issues.
- Assisted customers with inquiries, providing attentive service to enhance shopping experience.
- Operated cash registers accurately and efficiently, ensuring smooth checkout process.
- Maintained store cleanliness and organized merchandise to improve customer layout and accessibility.
Education
Associate of Arts - Liberal Arts, Business & Technology
Taft College
Taft, California05-2021
High School Diploma -
Taft Union High School
Taft, California06-2017
Skills
- E-commerce transactions
- Inventory management
- Detail orientation
- Time management
- Problem solving
- Effective communication
- Active listening
- Team collaboration
- Conflict resolution
Languages
- English/Spanish
Timeline
E-commerce Store Owner
Sole Proprietor
01.2024 - Current
Security Officer
Espinoza Security Patrol
01.2023 - 12.2023
Combo Clerk
Albertsons
11.2018 - 04.2021
Associate of Arts - Liberal Arts, Business & Technology
Taft College
High School Diploma -
Taft Union High School