German Olguin

Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include: Help Desk Ticketing Systems, Back up & Recovery, Customer Service, Problem Diagnosis, Office 365 Support, Complaint Handling, Technical Troubleshooting, Emotional Intelligence, Software Installs.

• WINDOWS SERVER 2018 | Hands-On Virtual Labs
• Installed and set up VirtualBox, and Windows Server 2018.
• Added Windows 10 client machines to Windows Server 2018 domain.
• Created and modified Active Directory template user accounts to hold various properties.
• Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.
• Created and linked Group Policy Objects (GPO) in Active Directory.

• CompTIA A+ Certification
• March 2025 - March 2028

• Custom PC Build, Personal Projects
• Completed two custom PC builds, demonstrating proficiency in hardware selection, system assembly, and software/performance optimization as well as setting up networking devices and printing devices at home
• Customer Service Experience, Soft Skills
• Provided volunteer work as technical support and troubleshooting for friends, family, and neighbors, around my area ensuring a high level of customer satisfaction for 3 years.
• Demonstrated strong communication skills and patience while resolving various technology-related issues