German Rincon
Tampa,FL
Overview
5
5
years of professional experience
Work History
Service Manager
Windsor Highwoods Preserve
Tampa, FL
04.2024 - Current
- Opened an untapped market for the organization as the inaugural site in the region.
- Trained new employees on the use of customer relationship management software systems.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Analyzed existing processes for potential cost savings initiatives.
- Increased occupancy from 89% to 96% in 90 days.
- Achieved significant improvement of Google scores by leading the service team and boosting resident communication over a period of three months, increasing scores from 3.8 to 4.2.
- Executed series of capital projects to elevate newly acquired site to organization standards.
Service Manager
Windsor Communities "Cornerstone"
Plantation, FL
01.2024 - 04.2024
- Organized make-ready process, reducing turnover times from 6 to 3 days.
- Improved Google scores by 0.3 and increased Kingsley scores from 3.8 to 4.5 by creating a quick and efficient environment for technicians, as well as improving resident relationships by implementing good communication mechanisms.
- Completed several capital projects working along with vendors and facilitating logistics.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Service Manager
Windsor Communities Coconut Creek
Coconut Creek, FL
01.2023 - 12.2023
- Manage apartment turnovers and conduct inspections to uphold property standards, improving turnover times and going from 10 days to an average of 5.
- Monitored service performance metrics to identify areas of improvement.
- Made work order process more efficient for the residents and team, bringing the work order amount down from 450 to 30 on any given day.
- Hired, trained, and organized a new team in a new site, including onboarding to company policies to ensure the team succeeded.
- Organized billing dashboard and secured good standing on company accounts with vendors.
- Improved quality of work, reducing callbacks, and improving resident experience.
Service Manager
Windsor Communities Delray
Miramar, FL
03.2021 - 12.2023
- Lead maintenance oversight across electrical, plumbing, HVAC, carpentry, painting, and building systems, ensuring compliance with safety regulations and company policies
- Facilitate communication with management regarding schedules, meetings, and project updates
- Coordinate with vendors and contractors for efficient and accurate task execution
- Direct daily and weekly maintenance, delegating tasks as needed
- Prepare maintenance documentation, including budgets, updates, forecasts, and long-term plans.
- Motivate team members to collaborate effectively, prioritizing property manager and resident needs with professionalism
- Utilized data and analytics to enhance customer satisfaction during move-ins and work orders
- Controlled department resources and assets to budget goals.
- Implemented strategies to improve customer service satisfaction, resulting in top 50 national ranking in Ora scores
- Resolved customer concerns and promoted renewals to minimize expenses
- Established performance goals and provided feedback to employees for goal attainment.
Chief of Maintenance
Hotel place St. Michel
Coral gables, FL
10.2019 - 03.2021
- Detected and repaired machinery faults using electrical and manual testing methods
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs
- Organized and directed maintenance shutdowns and startups
- Developed preventive maintenance schedules to minimize downtime and optimize performance
- Installed and maintained plumbing and HVAC systems
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning
- Executed tasks within time and budget constraints.
Education
HVAC Technician -
Miami Polytechnical Institute
Miami, FL07.2019
Juris Doctor -
Universidad Catolica Del Tachira
San Cristóbal10.2015
Skills
- Strong leadership
- Team-building abilities
- Excellent communication skills
- Verbal
- Written
- Proficient in maintenance management
- Operations
- Technical skills
- Proactive
- Reliable
- Fast learner
- Analytical thinking
- Problem solver
- Bilingual
Timeline
Service Manager
Windsor Highwoods Preserve
04.2024 - Current
Service Manager
Windsor Communities "Cornerstone"
01.2024 - 04.2024
Service Manager
Windsor Communities Coconut Creek
01.2023 - 12.2023
Service Manager
Windsor Communities Delray
03.2021 - 12.2023
Chief of Maintenance
Hotel place St. Michel
10.2019 - 03.2021
HVAC Technician -
Miami Polytechnical Institute
Juris Doctor -
Universidad Catolica Del Tachira
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