Summary
Overview
Work History
Education
Skills
Timeline
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German Rodriguez

Jersey City,NJ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.

Highly energetic concierge with more than Number years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients.

Overview

6
6

Years of working experience

Work History

Concierge

Planned Companies
Secaucus, NJ
05.2020 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Manager

Aspen Marketplace
Hoboken, NJ
02.2020 - 04.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Call Center Representative

Sunset Mediation
Ridgefield Park, NJ
05.2019 - 02.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Hudson County Schools of Technology
Secaucus, NJ
09.2019

Skills

  • Office Support
  • Greet Guests
  • Front Desk Operations
  • Microsoft Onenote
  • Active Listening
  • Directing Callers
  • Critical Thinking
  • Guest Satisfaction
  • Concierge Assistance
  • Reading Comprehension
  • Hospitality Management

Timeline

Concierge

Planned Companies
05.2020 - Current

Assistant Manager

Aspen Marketplace
02.2020 - 04.2020

Call Center Representative

Sunset Mediation
05.2019 - 02.2020

High School Diploma -

Hudson County Schools of Technology

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German Rodriguez