Summary
Overview
Work History
Education
Skills
Languages
Timeline
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German Rodriguez

Jersey City

Summary

Results-driven professional with a focus on delivering exceptional customer support. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication. Hospitality professional dedicated to cultivating exceptional service, effectively addressing patron concerns and fostering loyalty. Proven success in managing complex requests with grace and efficiency. Highly energetic with over five years of experience in the hospitality industry, known for providing unforgettable service to visitors and clients.

Overview

6
6
years of professional experience

Work History

Resident Services Coordinator

Hines
06.2024 - Current
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
  • Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
  • Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.

Concierge

Bozzuto
05.2023 - 06.2024
  • Managed front desk operations, including greeting guests, answering inquiries, and providing exceptional customer service
  • Maintain a comprehensive knowledge of the local area, recommending restaurants, attractions, and entertainment options to guests
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Maintain clean and organized front desk areas to uphold a polished company image
  • Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Concierge

Planned Companies
05.2020 - 04.2023
  • Maintained front desk's concierge book to provide visitors with access to relevant local information
  • Provided exceptional customer service by effectively responding to and fulfilling guest requests, ensuring a memorable experience
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Used critical thinking to break down problems, evaluate solutions, and make decisions

Assistant Manager

Aspen Marketplace
02.2020 - 04.2020
  • Assisted the store manager in overseeing daily operations, including sales, customer service, and inventory management
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Call Center Representative

Sunset Mediation
06.2019 - 03.2020
  • Managed high-volume inbound and outbound customer calls while maintaining an excellent level of customer service and satisfaction
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Achieved a high satisfaction rating through proactive one-call resolutions of customer issues
  • Educated customers on company systems, form completion, and access to services
  • Maintained accurate and current customer account data with manual form processing and digital information updates
  • Answered several calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing accurate company information
  • Trained new personnel regarding company operations, policies, and services

Education

High School Diploma -

Hudson County Schools Of Technology
Secaucus, NJ
06.2019

Skills

  • Hospitality Management
  • Personable Demeanor
  • Guest Satisfaction
  • Office Support
  • Front Desk Operations
  • Active Listening
  • Critical Thinking
  • Microsoft Onenote
  • Concierge Assistance
  • Directing Callers
  • Fair housing regulations
  • Customer service
  • Proactive attitude

Languages

Spanish
Limited Working

Timeline

Resident Services Coordinator

Hines
06.2024 - Current

Concierge

Bozzuto
05.2023 - 06.2024

Concierge

Planned Companies
05.2020 - 04.2023

Assistant Manager

Aspen Marketplace
02.2020 - 04.2020

Call Center Representative

Sunset Mediation
06.2019 - 03.2020

High School Diploma -

Hudson County Schools Of Technology

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German Rodriguez