German Vasquezsoto

• Here as an Lead I make sure i lead my team into the right direction by helping around maintain the Delta Sky Club
• Training new employees individually the ways to maintain the club with hospitality and customer service.
• Greeting and welcoming guest Servicing, Cleaning, restocking, refilling water dispensers or coffe machine.
• Making sure we maintain and refill the food on the buffet as well as snacks.
• Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements

Culinary Cook-

As cook i make sure i pay attention to the buffet, by making...up to temp, fresh new foods Prepping hot new entrees like meats, salads, sandwiches, soups, and desserts

• To get a little recognition from within the back of the house Delta created something called surprise and delight, This is were u come in to present your ideas with the guests within the club using the materials in hand

Extra work-

Help with inventory, port orders or help with FIFO organization around the club.

Greet customers through the phone. Following the call flow while also trying to retain customers' services or upsell products including the following: internet, cable, home phone, or mobile. Additionally, tracking each call after every customer.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Planned and executed marketing campaigns to target groups, areas and wider community.
• Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.