German Zelaya
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional qualifications in hospitality management.
Overview
50
50
years of professional experience
Work History
Guest Relations Agent
Hyatt
Miami, FL
01.1993 - 11.2023
- Positions worked in 30 years: Bellman, Restaurant and Banquet Services, Laundry Dept, Guest Request/Houseman.
- Greeted guests upon arrival and provided friendly customer service.
- Assisted in resolving guest complaints in a professional manner.
- Collaborated with other departments such as front desk, concierge.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Provided assistance with luggage storage and retrieval needs.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Performed daily room inspections to ensure quality standards were met.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coordinated with housekeeping staff regarding special requests from guests.
- Built and maintained productive relationships with employees.
Assistant Manager
Mario Roos Condominium
Elmhurst, NY
01.1982 - 12.1992
- Prepared and submitted monthly tenant visit logs.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw daily operations, maintenance and administration of various properties.
- Coordinated building financial activities.
- Scheduled and supervised contractors to perform building upgrades and maintenance.
- Developed and implemented preventive maintenance programs for building systems, such as HVAC, plumbing, electrical, and security.
- Supervised removal of snow and ice from outdoor areas, building entrances, exits and parking lots.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Bank Teller
Bank of America
San Pedro Sula, Honduras, Honduras
1977 - 1982
- Maintained confidentiality of all customer records and information according to company policies.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Prepared official checks for customer and internal bank needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Mail Handler
San Pedro Sula National Mail
San Pedro Sula, Honduras
01.1974 - 01.1977
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Organized outgoing mail into designated bins according to postal regulations.
- Routed all classes of mail in sequence of delivery along established route.
- Reported any discrepancies or damages to supervisor immediately.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Weighed mail to determine correct postage.
Education
Associate of Science -
La Guardia Community College
Queens, NY03.1989
Accountant
Santa Barbara, Honduras05.1977
Skills
- Customer Service
- Management Interaction
- Guest Experiences
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Relations Agent
Hyatt
01.1993 - 11.2023
Assistant Manager
Mario Roos Condominium
01.1982 - 12.1992
Mail Handler
San Pedro Sula National Mail
01.1974 - 01.1977
Bank Teller
Bank of America
1977 - 1982
Associate of Science -
La Guardia Community College
Accountant
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